Senior Manager, Ad Operations & Paid Social

Company And Culture

Created in 2002 by Marc Eckō, Complex is a leading global youth entertainment network showcasing the evolution of major pop culture categories, including streetwear and style, music, sneakers, and sports. Complex is a juggernaut in the content and culture space, delivering unprecedented global reach.

Complex is the world’s definitive cultural commerce, content, and experiential platform. We have created an all-new operating system built for the next generation, seamlessly integrating discovery, inspiration, community, and shopping. The company represents an expansion of the original vision with a deep understanding of convergence culture and its impact on contemporary society.

Whether through video, long-form editorial, or social content, Complex tells stories that engage dynamic conversation with our communities. Our internet-breaking cover stories document the heroes of culture and take them to the next level through product collaboration and shoppability.

Complex has become experts in creating immersive environments at our IRL experiences and cultural events. ComplexCon is our flagship festival bringing together the world’s most influential brands and artists for an unforgettable weekend of style, sneakers, art, design, food, music, inspiration and more. 

------------------------

Join us to help redefine the way people shop, while building a global marketplace that moves at the speed of culture. Complex is committed to building a high performing team that is passionate about what they do and the communities we serve.

Everyone at Complex truly believes in the company and its mission; it’s a requirement for working here. There is synergy within the teams that make Complex what it is, a well-oiled machine. Employees are at the forefront of the company's success because every one of us is given the opportunity to provide suggestions, feedback, and direction.

• This individual would serve a critical role managing Complex’s advertising and sales campaigns across its short-form and long-form programming
• This highly collaborative and detail-oriented person will also help develop strategies to optimize reporting and execution in close collaboration with the strategy and revenue operations teams
• Oversee campaign delivery across multiple channels, including podcasts, social media, video, and dynamic ad insertion
• Manage post-sale operations, including campaign overviews and statement of work execution
• Provide comprehensive campaign reporting, insights and under-delivery concerns
• Collaborate with Finance team to support month-end billing processes
• Execute and optimize paid media campaigns across various social platforms
• Collaborate on audience development initiatives, including campaign setup, monitoring, and optimization
• Deliver regular performance reports and spend analysis
• Compile and present market insights to the sales team, including new social ad products
• Conduct competitor analysis and provide strategic recommendations
• Monitor industry trends and market activities
• Analyze campaign performance and generate data-driven insights to drive performance for internal and client-owned products
• Contribute to cross-functional growth strategy development
• Streamline operational processes to support growth initiatives
• Maintain a comprehensive campaign insights repository
• Work is sedentary and involves sitting for the majority of work hours
• Able to work full-time M-F and nights and weekends as needed

• Bachelor’s degree in Marketing, Communications, Business, or a related field.
• Master’s degree preferred.6+ years of experience in audience development, digital marketing, or paid media roles, with a focus on strategic leadership.
• Proven track record of driving audience growth and managing successful paid media campaigns.
• Expertise in digital marketing platforms, analytics tools (e.g., Google Analytics, SEMrush), and CRM systems.
• Strong analytical skills and ability to interpret data to drive decisions.
• Excellent leadership, communication, and project management skills.

• Best in class health, dental, and vision insurance
• Healthcare FSA 
• Dependent Care FSA 
• Commuter Benefits FSA 
• Short-term/long-term disability and life insurance
• Paid Parental leave
• 401k with 4% match
• Pet Insurance
• Legal and Identity Theft Plans
• Vacation time and sick days

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

Complex participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.