Customer Success Engineer

ConductorOne is the modern identity governance platform that makes it possible to move beyond the limitations of legacy IGA and reduce the identity attack surface with confidence. 

Designed for flexibility, ConductorOne provides a broad range of direct connectors to integrate with cloud, infrastructure, on-prem, and homegrown tools. The platform’s Access Fabric brings together previously siloed access and permissions data from across a company’s environment. This provides real-time visibility and dynamic access controls that allow businesses to reduce identity risks, move to just-in-time access, automate access reviews, and manage the full identity lifecycle. The platform delivers intuitive user experiences that help teams get up and running faster, using powerful automation backed by AI to significantly improve productivity. 

ConductorOne is trusted by forward-thinking enterprises like DigitalOcean, Instacart, NFI, Ramp, and Zscaler.

We’re incredibly excited to expand the customer success team with our first CSE role! Looking for someone with a technical SaaS background that thrives on getting in front of customers - especially ones with complex environments, improving customer content, and helping customers realize value quickly in implementation.

What we are looking for:

• 5-8 years in IAM, IT, Security, Consulting SaaS related businesses

• Open to working the East Coast hours

• Prior background in:

• SaaS solutions: Enterprise platforms such as Salesforce, ServiceNow, Microsoft Dynamics 365, SAP, or Pegasystems.

• Containerization and orchestration technologies: Docker, Kubernetes (k8s), and Red Hat OpenShift; familiarity with related tools like Helm or Istio is a plus.

• API Management and robotic process automation (RPA): AWS API Gateway, Azure API Management, or Postman; and RPA solutions such as Automation Anywhere, Blue Prism, or UiPath.

• Infrastructure as code (IaC): Cloud platforms (Google Cloud Platform, AWS, and Azure) and IaC tools like Terraform, AWS CloudFormation, or Microsoft Bicep.

Key Responsibilities

• You’ll own the role of a product expert as the technical advisor on large customer accounts. You will partner with the Account Managers to ensure a customer is effectively using the platform and successfully onboarded according to their business objectives. You’ll also provide guidance and support to customers struggling to implement additional components of the product prior to go-live.

• You’ll improve technical documentation [videos, articles, guides] and our product strategy/process with your insights from our customers’ experience, our time to value ratio through clean execution, and customer satisfaction by genuinely investing in the success of our customers.

• You’ll learn the ins and outs of the identity security landscape, an industry that is still in the early days of its growth.

• You’ll teach internal teams and other customers on best business practices to implement identity security solutions from your experience in the field.

• An ideal team member in this role would:

• Successfully onboard large sized customers with a technical product, ideally involving many system integrations. This will also require program management expertise to ensure repeatable success across multiple simultaneous onboardings.

• Be excited to own the full customer lifecycle, proactively identify potential risks/red flags, and coordinate with your Account Manager to deliver on customer needs.

• Understand the SaaS industry expectations in deploying new software.

• Value strong communication, presentation and leadership skills.

• Love the challenge of owning a business critical function. Your excellent organizational and project management skills would positively impact the business

• Think for scale. Learn from what we’ve encountered, analyze the data, and help further build the program.

ConductorOne, Inc. is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.