Consumer Access Scheduling Agent 1, BHMG Scheduling

Baptist Health South Florida is the largest healthcare organization in the region, with 12 hospitals, more than 24,000 employees, 4,000 physicians and 100 outpatient centers, urgent care facilities and physician practices spanning across Miami-Dade, Monroe, Broward and Palm Beach counties. Baptist Health has internationally renowned centers of excellence in cancer, cardiovascular care, orthopedics and sports medicine, and neurosciences. A not-for-profit organization supported by philanthropy and committed to its faith-based charitable mission of medical excellence, Baptist Health has been recognized by Fortune as one of the 100 Best Companies to Work For in America and by Ethisphere as one of the World’s Most Ethical Companies.

Everything we do at Baptist Health, we do to the best of our ability. That includes supporting our team with extensive training programs, millions of dollars in tuition assistance, comprehensive benefits and more. Working within our award-winning culture means getting the respect and support you need to do your best work ever. Find out why we’re all in for helping you be your best.

Description:

Responsible for scheduling patient appointments based on extensive array of product lines (multi-specialty, diagnostic, therapy and other procedure/treatments). Obtains and verifies necessary demographic and insurance information. Ability to demonstrate excellent customer service with patients, physician offices and clinical departments in order to maintain and promote a positive outcome with the patient. Ability to multi-task and help the department queues when needed with high call volumes. Coordinates different exams (preparations, clinical criteria and Radiology protocols) while ensuring data accuracy for patient safety and demonstrating the highest level of service excellence. Maintain an in-depth, updated knowledge of all Baptist Health imaging facilities, specialties, services provided, driving directions and other pertinent information to educate patients and facilitate a positive patient experience. Customer service expectations include meeting and/or exceeding departmental service levels (80/20 - 80% of calls answered within 20 seconds) an abandoned call rate of <5% and individual call quality goals. Maintain knowledge of Baptist Health pricing and financial assistance options and refer callers as appropriate to the Corporate Pricing Office and the Financial Assistance Department. Estimated pay range for this position is $15.42 - $18.66 / hour depending on experience.

Qualifications:

Degrees: High School,Cert,GED,Trn,Exper Additional Qualifications: Medical Terminology preferred (written and oral). Scheduling and Customer Service experience at a Call Center preferred. Data entry skills. Understanding of the Medicare coverage structure, including Medical necessity compliance guidelines. Ability to multi-task in a fast paced, intense high call volume call center. Bilingual (English and Spanish) highly preferred. Minimum Required Experience: