Job details

Consumer Banking Training Specialist

Job Summary and Opportunity:

Do you love the idea of developing others to perform to the best of their ability? As a Training Support Specialist, you are the advocate for the development in our employees and ensuring we are working together effectively and efficiently to provide a 5-star experience to our customers within our institution. We take pride in obsessing over our customers which starts with investing in the care and development of our own employees.

Responsibilities:

Gain deep knowledge and expertise within each business line to understand and apply appropriate procedures and regulations.
Build strong relationships with all teams within the business line to ensure we establish a relationship in which all teams within the business line are working efficiently and uniformly
Create and deliver self-paced training modules
Create and track success measures post-training
Assist in managing all online repositories that are used as resources for all customer facing roles
Provide real time support via internal communication channels

Requirements:

High school diploma or equivalent
2+ years' in a banking customer service position
1+ year's in a training or coaching environment
Impressive communication, presentation, and interpersonal skills
Adequate knowledge of learning management systems and web delivery tools
Experience with e-learning platforms
Advanced organizational skills with the ability to handle multiple assignments
Proven ability to complete full training cycle (assess needs, plan, develop, coordinate, monitor and evaluate)
Extensive knowledge of instructional design theory and implementation
Collaborate with management to identify company training needs
Schedule appropriate training sessions
Plan and implement an effective training curriculum
Prepare hard copy training materials such as module summaries, videos, and presentations
Train and guide new employees
Develop monitoring systems to ensure that all employees are performing job responsibilities according to training
Ability to effectively describe complicated ideas to difference audiences
Highly organized, proficient in time management, and possess excellent public speaking skills
Assess instructional effectiveness and determine the impact of training on employee skills and KPIs
Maintain updated curriculum database and training records
Research and recommend new training methods, like gamification

Axos Employee Benefits Include:

Compensation for this position includes a Semi-Annual Bonus Plan
3 weeks’ Vacation, Sick leave, and Holidays (about 11 a year); Medical, Dental, Vision, Life insurance and more
HSA or FSA account and other voluntary benefits
401(k) Retirement Saving Plan with Employer Match Program and 529 Savings Plan
Employee Mortgage Loan Program and free access to Self-Directed Trading

APPLY DIRECTLY FOR CONSIDERATION:

Born digital, Axos Bank has reinvented the banking model and grown to over $18.7 billion in assets since our founding in 2000. With a broad and ever-growing range of financial products, Axos Bank is rated among the top 5 digital banks in the country! Axos Financial is our holding company and publicly traded on the New York Stock Exchange under the symbol "AX" (NYSE: AX).

We bring together human insight and digital expertise to anticipate the needs of our customers. Our team members are innovative, technologically sophisticated, and motivated to achieve.

Learn more about working here!

Pre-Employment Drug Test:

All offers are contingent upon the candidate successfully passing a credit check, criminal background check, and pre-employment drug screening, which includes screening for marijuana. Axos Bank is a federally regulated banking institution. At the federal level, marijuana is an illegal schedule 1 drug; therefore, we will not employ any person who tests positive for marijuana, regardless of state legalization.

Equal Employment Opportunity:

Axos Bank is an Equal Opportunity employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, religious creed, color, sex (including pregnancy, breast feeding and related medical conditions), gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship status, military and veteran status, marital status, age, protected medical condition, genetic information, physical disability, mental disability, or any other protected status in accordance with all applicable federal, state and local laws.

Job Functions and Work Environment:

While performing the duties of this position, the employee is required to sit for extended periods of time. Manual dexterity and coordination are required while operating standard office equipment such as computer keyboard and mouse, calculator, telephone, copiers, etc.
The work environment characteristics described here are representative of those an employee may encounter while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

#LI-Onsite

By Axos Bank

We challenge the status quo by liberating you from the constraints of traditional banking. With technology-driven financial services that evolve to meet your needs, we help you stay ahead in life and business.

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FUNDING

Public

INDUSTRY

Banking & Lending

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in San Diego, CA

DATE POSTED