Contact Centre Support Advisor

Summary

Salary: Starting from £23,728.02 per year
Grade: PO
Reporting Line: PUDO Support Team Manager
Contract Type: Permanent
Location: London/Hybrid

What to expect

Here at the Post Office we’re steeped in tradition, but we’re going places. We’ve been the anchor of UK communities for centuries and that isn’t going to change any time soon. We are Everybody’s Business.

As part of our positive transformation, our Pick Up Drop Off service (PUDO) allows our customers to take advantage of click and collect services with their local Post Office as the secure collection point. This allows our customers to use carriers including DHL, DPD and Evri through the Post Office for their evolving needs.

As a Support Advisor you will be the first line of contact for our carriers as you support them with delivery related enquiries including locating missing items and general customer service.

This will be a hybrid role where you will predominantly be expected to work from home with quarterly travel to our London or Chesterfield offices. As part of the role you will be required to work on a rota that on average includes one Saturday in eight and covers the hours of 8am – 6pm.

What we can do for you

Our people are the driving force behind our business, we are proud of the energy, commitment and customer focus we have in common. In addition to the competitive salary we offer, in return for your hard work, you will also receive:

At Post Office our commitment to embracing diversity extends beyond just words, we actively foster an inclusive workplace culture that values the unique perspectives and contributions from all colleagues. We believe that Equity, Diversity, and Inclusion is not only important but essential to our success and growth; our priority is building a business that represents the communities we serve across the nation. We are an equal opportunity employer, and we embrace our employees’ differences; Post Office wants people from all walks of life working here and we welcome your application. That’s how we build Everybody’s Business.

What you’ll need to succeed

• Someone with a passion for Customer Service with a great telephone manner
• IT literacy ideally with Microsoft packages

About us

Post Office is a community staple. We’re trusted. We’re relatable. We’re reliable. We’re steeped in tradition. But we’re on a journey of transformation. We’re focused on the future and working at pace to compete in a digital world to provide the same, personalised experience we’ve always been proud of – and we need fresh talent to help make it possible.

We’re looking for people to come to Post office to re-imagine. Authentic people who rise to big challenges and make big changes. We all have a genuine duty of care for the people we serve – a purpose that guides us forward, no matter what. We’re looking for people who share in that purpose and show that now, and moving forwards, Post Office truly is Everybody’s Business.