Jira Lead Administrator

As a Jira Lead Administrator at CGS, your main responsibilities will include creating custom projects within the Atlassian tool suite, configuring tools for Continuous Integration and Delivery (CI/CD), and maintaining Jira and Confluence collaboration sites like Kanban and Scrum boards. You'll also analyze and implement integration solutions involving Atlassian tools, plugins, and applications while acting as a liaison between diverse stakeholders and assisting them in optimizing their processes.

CGS requires candidates for the Jira Lead Administrator role to possess at least 7 years of experience in systems analysis and design, alongside a minimum of 3 years in Jira and Confluence administration. An advanced degree in a relevant field, knowledge of Agile practices, and excellent communication skills are also essential. Additionally, being Atlassian certified is preferred, and knowledge in Networking, Databases, and federal agency protocols will give you an edge.

At CGS, we prioritize the professional development of our employees. As a Jira Lead Administrator, you will have access to various learning opportunities such as workshops, training sessions, and conferences in the latest technology trends. You’ll be encouraged to advance your skills in Jira administration and Agile methodologies, ensuring you stay at the forefront of the IT landscape within federal services.

CGS is committed to ensuring work-life balance for its employees by offering a comprehensive benefits package, including health, dental, vision, and flexible spending accounts. We also provide generous paid time off and observance of public holidays, promoting a healthy work environment that allows you to focus on both your career and personal life.

CGS stands out as a unique workplace for a Jira Lead Administrator due to our dedication to government innovation and problem-solving in the federal IT space. Our collaborative culture encourages open communication and support, allowing employees to integrate cutting-edge technology in meaningful ways. Furthermore, employees are valued for their hard work and can engage in exciting projects that have a direct impact on improving government processes.

To customize Jira projects effectively, I first engage stakeholders to gather comprehensive requirements about their workflows. I then use that information to map out how Jira’s features, such as custom fields, workflows, and issue types, can be tailored to streamline their processes, ensuring the configuration aligns with Agile best practices.

In my previous role, I successfully integrated CI/CD pipelines using Jira alongside tools like Bamboo and Bitbucket. This involved setting up triggers in Jira that would automatically update issue statuses based on build outcomes, which streamlined the workflow and provided visibility into the deployment process for all team members.

I prioritize open communication and active listening when working with non-technical stakeholders. By facilitating workshops or one-on-one discussions, I can translate complex technical jargon into everyday language, making it easier for them to express their needs and preferences. This collaborative approach ensures I gather accurate information for project requirements.

In cases of conflict, I focus on transparent communication with stakeholders to outline the technical limitations clearly. I often present alternative solutions or compromises that meet critical business needs while remaining feasible given the technical landscape, ensuring that all parties feel heard and understood.

I have extensive experience writing custom JQL (Jira Query Language) queries to generate reports and track issues efficiently. By using JQL, I can create tailored queries to filter issues by specific criteria which assists in project management and team performance analysis, ultimately driving better decision-making.

Best practices for maintaining collaboration sites in Confluence include regularly updating content to keep it relevant, organizing pages hierarchically for easier navigation, and leveraging templates for consistency. Additionally, encouraging team members to contribute ensures a more dynamic and useful knowledge base.

In a recent project, I led the implementation of the Atlassian suite for a federal client. We faced challenges in streamlining communication across teams. By customizing Jira workflows and establishing Confluence for documentation, we drastically reduced email clutter and improved collaboration, resulting in a significant increase in project efficiency.

I focus on continuous learning by following Atlassian’s official blogs, joining relevant communities, and participating in webinars. Additionally, I’m always eager to experiment with new features within the tools, aligning my professional growth with industry advancements.

Agile methodology is central to my work as a Jira Lead Administrator. I implement Agile principles by supporting Scrum and Kanban frameworks within Jira, fostering an iterative development process. This approach encourages flexibility, adapts to changes, and enhances team performance through regular retrospectives and feedback loops.

To ensure compliance with federal requirements when managing Jira, I maintain up-to-date knowledge of relevant policies and regulations. I also document all processes carefully, implement necessary security protocols, and train team members on federal standards to mitigate risks associated with handling sensitive information.