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Porter

As a member of the Coopers’ Hawk team, the Porter ensures our restaurant is always clean and safe for our Team Members and Guests.What You’ll Get• Incredible Discounts:• 50% Dining and Carryout• 40% Retail Wine• 20% Retail and Private Events• Monthly Complimentary Wine Tasting for Two• Medical, Prescription, Dental, Vision Insurance plus Telemedicine and Wellness Program• Company Matching 401(k) Retirement Savings Plan• Flexible Savings Accounts- Health and Dependent Care• Highly Competitive Pay plus Team Member Incentives & Rewards• Pay Access before Pay Day• Flexible Schedules• Paid Time Off• Access to Team Member Relief Program• Employee Assistance Program, providing mental health, legal and financial counseling.• “Everyday Benefits” Program to include insurance coverage (pet, life, auto, home/property) and employee discounts on goods and services• Employee Referral Bonus Program• Wine and Culinary Education• Career Growth Flight Plan• Milestones Recognition ProgramWhat You’ll Do• Greet all guests with hospitality and friendliness• Ensure cleanliness of Cooper’s Hawk including keeping the floors clean following “Wash n Walk” procedures, cleaning surfaces, cleaning and maintaining restrooms.• Polish flatware and ensure silverware are neat and tight in napkin fold.• Follow proper wine glass polishing procedure and stock stemware.• Restock the bar and beverage station.• Adhere to all Cooper’s Hawk service standards• Follow departmental checklists and standard operating procedures to ensure work areas are prepared for opening, mid-shift or closing in accordance with company guidelines• Maintain professional relationships with all Managers and Team Members• Maintain a professional image at all times by adhering to all appearance and behavior guidelines in the Employee Handbook• Perform other duties as assignedWhat You’ll Need• Must represent Cooper’s Hawk Values• At least 18 years of age• A hospitality-focused individual with a passion for guest service• Knowledge of and passion for food, wine and beverages• An individual who thrives in a team-based environment• Ability to communicate clearly with Guests, managers and team members• Must be able to read, write and understand English• Ability to work flexible shifts and schedules, inclusive of weekends and some holidays• Ability to multi-task and work calmly and effectively under pressure, in a fast-paced environment• Ability to lift and carry up to 40 lbs.• Ability to stand and walk up to 10 hours per shift• Ability to exert fast-paced mobility for periods of up to 6 hours in length• Ability to perform essential functions to Cooper’s Hawk standards with reasonable accommodation• Ability to perform basic mathematical calculationsCooper’s Hawk reviews several factors when establishing compensation. Salaries and hourly wages appearing in a job posting may be published by third parties and may not reflect the salaries or hourly wages offered by Cooper’s Hawk.Cooper’s Hawk is an equal opportunity employer.  All qualified applicants are considered for employment without regard to the person’s race, color, religion, national origin, sex, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by applicable law. Cooper’s Hawk makes reasonable accommodations during all aspects of the employment process, including during the interview process.The information provided above indicates the general nature and level of work required of the position and is not a comprehensive list of all responsibilities or qualifications. The Benefits list is only a highlight of some of the benefits offered to team members; eligibility for certain benefits apply.About UsCooper's Hawk Winery & Restaurants was created with the inspiration of bringing the Napa Valley experience to all of America, by combining an elegant tasting room with a polished casual restaurant and scratch kitchen. Cooper's Hawk wines have won hundreds of awards and are the Official Wines of the Screen Actors Guild® Awards. We are built upon the belief that food and wine hold the power to forge a COMMUNITY, and with the world's largest wine club membership, we are paving the way to democratizing the good life!

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What You Should Know About Porter, Cooper’s Hawk Winery & Restaurants

Welcome to the Cooper’s Hawk team in Parkway Village, KY! As a Porter, you'll play a key role in ensuring our restaurants are always a clean and inviting space for everyone. Picture this: You’ll be greeted with the aroma of our culinary delights while you prepare the restaurant for a busy day ahead. Your warm smile, hospitality skills, and attention to detail will help create an unforgettable dining experience for our guests. Your responsibilities will include maintaining cleanliness throughout the restaurant, restocking beverage stations, and polishing flatware to perfection. We believe that teamwork is essential, and you'll work closely with various departments to ensure everything flows smoothly. Think about all the amazing perks you’ll receive too! From incredible discounts on dining and retail wine to comprehensive health plans and a 401(k) plan that matches your contributions, Cooper’s Hawk cares about our team. Plus, you can enjoy a monthly complimentary wine tasting, as well as opportunities for career growth in a company built on community values. If you are passionate about exceptional guest service and have the motivation to contribute to our team's success, we want to hear from you! Join us at Cooper's Hawk, where we bring the spirit of Napa Valley to life right in Parkway Village. Let's create lasting memories together!

Frequently Asked Questions (FAQs) for Porter Role at Cooper’s Hawk Winery & Restaurants
What are the responsibilities of a Porter at Cooper's Hawk?

As a Porter at Cooper's Hawk, your primary responsibilities will include maintaining the overall cleanliness of the restaurant, ensuring that all areas are tidy and inviting. You will be following specific checklists and standard operating procedures to prepare work areas for opening and closing. This includes cleaning floors, surfaces, restrooms and polishing flatware. Additionally, you'll be restocking the bar and beverage stations to enhance guest experience.

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What qualifications do I need to apply for the Porter position at Cooper's Hawk?

To apply for the Porter position at Cooper's Hawk, you need to be at least 18 years old and have a strong focus on hospitality and guest service. Additionally, a passion for food and wine, effective communication skills, and the ability to thrive in a fast-paced environment are essential. While specific prior experience might not be required, your enthusiasm for team collaboration is crucial.

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What kind of benefits can I expect as a Porter at Cooper's Hawk?

As a Porter at Cooper's Hawk, you can expect a range of competitive benefits, including a generous employee discount of 50% on dining and carryout, 40% off retail wine, and participation in monthly complimentary wine tastings. You'll have access to comprehensive medical, dental, and vision insurance, a matching 401(k) retirement savings plan, flexible schedules and paid time off to ensure you maintain a healthy work-life balance.

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How does Cooper's Hawk value teamwork for the Porter role?

Cooper's Hawk places a high value on teamwork, especially in the Porter role. You'll work closely with managers and team members to ensure that every aspect of the restaurant operates smoothly. The supportive environment fosters open communication where team collaboration is encouraged, allowing you to grow as part of our community.

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What is the work environment like for a Porter at Cooper's Hawk?

The work environment for a Porter at Cooper's Hawk is dynamic and collaborative. You'll be part of a passionate team dedicated to delivering an exceptional dining experience. The restaurant can be fast-paced and busy, so being able to multi-task and work well under pressure is important. However, with a supportive team, you'll always feel encouraged and motivated to do your best.

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Common Interview Questions for Porter
Can you describe your previous experience that makes you a good fit for the Porter role?

When answering this question, highlight relevant experience in cleaning, restaurant roles, or customer service. Discuss specific tasks that demonstrate your attention to detail and ability to maintain cleanliness in a busy environment.

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How do you handle a fast-paced work environment?

Describe your ability to multi-task and prioritize tasks effectively. Provide an example of how you managed several responsibilities at once while maintaining a calm and positive attitude.

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What does exceptional guest service mean to you?

Share your understanding of exceptional guest service, focusing on how hospitality and attentiveness create positive experiences for guests. Provide examples of how you went above and beyond for customers in the past.

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How would you deal with a difficult situation involving a guest?

Discuss your approach to conflict resolution, emphasizing patience, understanding, and a willingness to accommodate guests' needs. Explain that the guest's experience is a priority and cite relevant past experiences if possible.

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How do you ensure a clean and organized workspace?

Talk about your methods of organization and adherence to cleanliness standards. Mention how you might follow checklists or maintain routines that ensure optimal cleanliness throughout the shift.

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Can you work flexible shifts, including weekends and holidays?

Confirm your willingness to accommodate flexible schedules. Explain how you manage your time effectively and are committed to being a dependable team member.

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What motivates you in a team-based work environment?

Discuss your love for collaboration and the energy you derive from working in a team. You could mention how achieving common goals with colleagues is rewarding and enhances the workplace atmosphere.

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How do you prioritize multiple tasks during busy service times?

Share your strategies for prioritizing tasks, such as assessing which tasks will have the greatest impact on guest experience. You may include examples from your experience to illustrate your effectiveness in busy environments.

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What do you know about Cooper’s Hawk and its values?

Before the interview, research Cooper’s Hawk’s mission and values. Discuss their commitment to exceptional guest experiences, community-building through food and wine, and their reputation as a top winery and restaurant.

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Why do you want to work as a Porter at Cooper’s Hawk?

Discuss your passion for food and wine, hospitality, and your desire to contribute to a community-focused restaurant. Mention specific aspects of Cooper’s Hawk that resonate with you, such as their values or the opportunity to grow within the company.

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At Cooper's Hawk Winery & Restaurants, We Create Community • We care about people. • We are different. • We are committed to being The Best. • We have fun and celebrate.

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Full-time, on-site
DATE POSTED
December 14, 2024

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