Shared Services Representative - Remote - Fleet Management

As a Shared Services Representative at Enterprise Fleet Management, your primary responsibilities include monitoring the status of maintenance and replacement rentals, following up with clients and repair facilities, and communicating repairs and status updates effectively. You'll also assist with managing vehicle recalls and manufacturer claims, ensuring timely service and customer satisfaction.

To qualify for the Shared Services Representative position at Enterprise Fleet Management, candidates must be at least 18 years old, possess one year of customer service experience, and have one year of administrative support experience. Additionally, a basic proficiency in Microsoft Office applications is necessary, along with the ability to meet the remote work technical requirements.

Yes, the Shared Services Representative role at Enterprise Fleet Management is a fully remote position, allowing you to work from home within the Kansas City Metropolitan area or surrounding counties. This setup offers flexibility while you engage in your responsibilities.

As a Shared Services Representative at Enterprise Fleet Management, you can expect to work between Monday to Friday from 5 a.m. to 9 p.m. CST, and Saturday from 7 a.m. to 4 p.m. CST. Your specific schedule will be based on current business needs.

The starting pay range for the Shared Services Representative position at Enterprise Fleet Management is between $16.88 and $18.13 per hour, depending on relevant experience and skill level. This compensation reflects our commitment to rewarding our employees for their contributions.

As a Shared Services Representative, prioritizing tasks is crucial to maintaining efficiency. I start by assessing the urgency of each task, particularly focusing on client needs and service deadlines. I use tools like checklists and calendars to keep track of follow-ups and deadlines, and I regularly communicate with team members to coordinate efforts.

In a previous role, I encountered a frustrated customer regarding a delayed service. I listened actively to their concerns, empathized with their situation, and assured them I would resolve the issue promptly. After contacting the relevant departments to expedite the process, I provided regular updates to the customer until the issue was fully resolved.

Customer service in fleet management involves not just addressing immediate needs but also building lasting relationships with clients. It's about being proactive in communication, providing timely updates about vehicle status, and ensuring that clients feel valued and understood throughout their interactions with our services.

To maintain a detail-oriented approach while working remotely, I establish a structured routine that includes regular check-ins with my tasks. I make use of digital tools for tracking progress and maintaining detailed records. Additionally, I strive to avoid distractions by creating a dedicated workspace to focus solely on my responsibilities.

I am proficient in Microsoft Office applications such as Word, Excel, and Outlook, which are essential for creating documents, managing data, and communicating effectively. Additionally, I have experience with project management tools and CRM systems that are useful in tracking job statuses and customer interactions.

In the event of a roadside assistance delay, I would first communicate with the service provider to gather updates. Then, I would inform the affected client as quickly as possible, providing them with a realistic timeframe for resolution. Keeping the client informed shows my commitment to customer service, even in challenging situations.

I am motivated by helping others and ensuring their needs are met timely and effectively. In customer service, the opportunity to create positive experiences and resolve issues gives me great satisfaction, knowing that I contribute to the overall success of the business and the happiness of our clients.

In a fast-paced environment, I focus on time management and organization. I break tasks into smaller, manageable steps and prioritize based on urgency and impact on clients. I also keep open lines of communication with team members to ensure that we can collaborate effectively and support each other in busy times.

My approach to continuous improvement includes regularly seeking feedback from clients and colleagues, reflecting on processes, and identifying areas for enhancement. I stay updated on industry trends and best practices, which can help me bring innovative solutions to the team.

Effective communication as a Shared Services Representative hinges on clarity and responsiveness. It’s important to provide concise information and updates, listen attentively to client concerns, and follow up diligently. Building rapport through positive interactions also goes a long way in fostering trust.