Coord, Patient Relations- Patient Relations (Full Time, 40, Day)

Effective Date: 10/21

I. JOB SUMMARY/RESPONSIBILITIES:

• Coordinates, patient relations services, programs and activities in accordance with established system-wide and departmental policies and procedures of The Queen’s Health Systems.

II. TYPICAL PHYSICAL DEMANDS:

• Essential: seeing, hearing, speaking.
• Frequent: standing, sitting, walking, finger dexterity.
• Occasional: lifting and carrying usual weight of 20 pounds up to 50 pounds.
• Operates various office equipment such as computer, telephone, copier, fax, typewriter.

III. TYPICAL WORKING CONDITIONS:

• Not substantially subjected to adverse environmental conditions.

IV. MINIMUM QUALIFICATIONS:
A. EDUCATION/CERTIFICATION AND LICENSURE:

• Bachelor's degree in Social Science, Communications, Psychology or related field; or four (4) years experience in a patient advocate type position in a comparable medical center may be substituted for the education requirement.

B. EXPERIENCE:

• In addition to the education requirement, three (3) years experience in advocacy, patient rights laws, and regulations.
• Experience to demonstrate:

o Knowledge of American with Disabilities Act (ADA) requirements as it relates to healthcare.
o Ability to communicate effectively both orally and in writing with a broad range of people.
o Ability to perform multiple tasks, set priorities, research/problem solve, and make independent decisions with minimal assistance.
o Knowledge and ability to design effective presentations of data in reports, graphs, other visual presentations, etc.
o Excellent customer service skills and ability to deal effectively with internal and external customers.