Coordinator, Family Services - job 2 of 3

Are you open to a unique opportunity to work within a cozy home-like environment, supporting families of children receiving medical care, giving back each day just by doing your job? Then Ronald McDonald House Charities of Chicagoland and Northwest Indiana might be for you.

We exist so families can get better together. Each night, we keep 172 families close to the care and resources they need through six area Ronald McDonald Houses® and three Ronald McDonald Family Rooms®. Enabling families to stay close to their hospitalized child supports the health and well-being of the child and saves families more than $10 million in hotel and food costs each year. We also operate the Ronald McDonald Care Mobile® program, providing medical care to children in underserved areas. RMHC-CNI is an independent not-for-profit 501(c)(3) organization.

Summary

The Family Services Coordinator is an active member of the operations team. The Family Services Coordinator is responsible for maintaining program function including, registering and checking out families, monitoring the physical structure of the facility, supervising housekeeping and maintenance, and overseeing related volunteer/donor projects and tasks during assigned shifts. Our RMHC-CNI Downtown Regions operates three programs within the Streeterville area. This position would be located primarily in the Lurie House program on 211 E. Grand Avenue.

This position is part-time, scheduled for Saturday & Sunday 4pm - 10pm, every other week. The position will require coverage of 2-3 major & minor holidays each year, as well as flexibility for coverage location due to program need during the shift. Full cross training at multiple programs is required.

Essential Job Functions

• Execute defined policies and procedures for the program.
• Welcome and orient guests to the House, completing all check-in and check-out procedures and paperwork.
• Act as liaison to hospitals to process referrals/reservations.
• Explain/clarify program policies and procedures to guests and referring partners.
• Provide and assist families with information, directing them to resources, activities or services they may need.
• Perform regular rounds to maintain relationships with families and identify support and/or maintenance needs.
• Coordinate overall daily strategy for use of available rooms, with intention of providing service to as many families as possible.
• Assist with statistics for program by inputting daily occupancy records.
• Ensure all common areas remain clean and supplies are stocked
• Track guest donations and occupancy rates for monthly reporting purposes.
• Respond as necessary to emergency situations, after-hours pages (including scheduled weekends and holidays) regarding urgent needs, such as unplanned family arrivals, medical emergencies for guests or conflicts requiring law enforcement.
• Encourage adherence to programs guidelines and coordinate a solution when violations occur.
• Complete Incident Reports when necessary in a timely matter and inform other staff members of any unusual incidents.
• Submit a daily staff report of activities (i.e., jobs performed, repairs made or needed, guest updates, and overall suggestions) to supervisor.
• On weekends / holidays, assess bedroom availability for incoming families and assign bedrooms according to number of guests, potential length of stay and other needs of the families
• Complete incident reports when necessary in a timely matter, informing supervisor other staff members of any unusual incidents.
• Direct volunteers to perform essential house support functions such as meal provision, guest welcome and housekeeping.
• Welcome family guests and visitors, providing tours and information.
• Be knowledgeable of the program location security system and features (ie. key activation, camera operation, etc.).

Education and Experience An equivalent combination of education, training and experience will be considered.

• College degree preferred.
• 2 years related work experience preferred.

Knowledge, Skills and Abilities which may be representative, but not all-inclusive of those commonly associated with this position.

• Must be a self-starter with the ability to multitask and function effectively under pressure.
• Compassionate and caring individual, aligned to our mission and standard of care.
• Demonstrate empathy and the ability to relate to families in crisis

Work Environment Environmental or atmospheric conditions commonly associated with the performance of the functions of this job.

• Exposed to moderate noise levels
• Frequent interruptions, ability to multitask key.
• Regular and predictable attendance is required.
• Must be available to work irregular hours, shifts, weekends, holidays as needed

Physical Abilities that are commonly associated with the performance of the functions of this job. The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Basic office work, as well as the physical ability to perform all household tasks as needed (ie. Cleaning, making beds, laundry, etc.)
• Must be willing and able to between necessary locations using personal vehicle or alternative
• While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel; talk or hear.
• Must be physically capable of carrying 35 lbs.

We require proof of Covid-19 vaccination for all employees.

RMHC-CNI is an affirmative action, equal opportunity employer. We do not discriminate in recruiting, hiring, promotion, or any other personnel action based on race, ethnicity, color, national origin, sex/gender, sexual orientation, gender identity or expression, religion, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.