Software Technician

As a Software Technician at Copia Automation, the primary responsibilities include managing industrial vendor software installations and add-ons, overseeing software licenses for compliance, and ensuring a streamlined process for virtual machine creation and updates. You'll play a crucial role in troubleshooting VM issues and ensuring that installation deadlines are met promptly, typically within a 2-business-day turnaround. Cross-functional collaboration with engineering and product teams is also essential to align on project priorities.

The Software Technician role at Copia Automation is designed for entry-level candidates, meaning no prior experience is required. However, familiarity with installing and managing software on Windows machines is beneficial. An interest in IT support or exposure to PLCs and industrial equipment will be advantageous. Strong problem-solving skills, attention to detail, and good communication abilities are crucial for success in this position.

Copia Automation provides a supportive environment for new Software Technicians, focusing on training that includes understanding software management processes, virtual machine protocols, and installation procedures. You'll work alongside experienced team members who will guide you through essential tasks, ensuring you build the skills and confidence needed to thrive in your role.

Yes, the Software Technician position at Copia Automation offers a flexible remote work schedule! While you can work from anywhere in North America, it’s important that you are available for at least one daily meeting during regular business hours to stay aligned with the team and project updates.

The salary for the Software Technician position at Copia Automation ranges from $20 to $25 an hour. This position is structured as a contract-to-hire role, giving you the opportunity to showcase your skills while aligning with Copia's mission in the growing field of industrial automation.

To prioritize tasks in managing software installations, I would assess deadlines, project impact, and the urgency of needs from development teams. I would communicate with stakeholders to establish clear priorities and adjust my workflow to accommodate high-impact installations first.

While I may not have extensive experience, I understand the principles behind virtual machine management and have basic skills in creating and maintaining VMs. I am eager to learn best practices and tools for effective VM management through hands-on experience.

In previous roles or projects, whenever I encountered issues during software installations, I took a methodical approach to troubleshoot. This included verifying compatibility, consulting the documentation, and collaborating with team members to resolve the issue effectively.

If I missed a deadline for a software installation, I would quickly communicate with the affected teams about the delay, identify the root cause of the issue, and develop a plan to expedite the installation. I would also analyze the situation to prevent similar occurrences in the future.

I ensure compliance with software licensing by keeping thorough records of all licenses, regularly tracking their usage, and setting reminders for any renewals or audits. I believe in proactive communication with the procurement team to rectify compliance before it becomes an issue.

I would use clear, concise documentation techniques, creating standard operating procedures for software installations and VM management. Utilizing tools like documentation software or shared platforms can aid in creating accessible and up-to-date resources for the team.

I would prioritize open communication to understand the implications of conflicting priorities. After gathering all necessary details, I would negotiate a compromise or seek guidance from a supervisor to find a resolution that aligns with company goals and team needs.

I’m excited about the potential for innovation in industrial automation. The opportunity to contribute to solutions that enhance productivity and efficiency in manufacturing processes aligns with my interests and career goals.

I’m quite comfortable with remote work and thrive in environments that allow me to manage my own schedule. I find that I am more productive when I can focus in my chosen environment while also valuing regular check-ins for team cohesion.

I admire Copia Automation's commitment to transforming the industrial automation landscape and the focus on creating a supportive, inclusive workplace. Joining the team presents a unique opportunity to grow alongside an innovative company driving real change in the industry.