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IT Technical Project Specialist

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The IT Technical Project Specialist is a highly technical and hands-on position. This position is responsible for the in-depth technical design and implementation of cloud and on-premises IT projects for our current and prospective clients. This is a technical role for a person with experience in designing and troubleshooting Windows and Cloud based networks and has experience with advanced networking such as designing and troubleshooting VLANs, routers and all network security and routing issues. This position will design and install computer networks, perform Microsoft 365 cloud migrations, Microsoft Teams and SharePoint implementations, Azure AD configuration, Microsoft security products, VDI, Network devices, mobile device management and cloud backup solutions.

Assist with the development of the business case for client technology solutions and design and propose client technology solutions from CorCystems cloud and on-premises offerings.
Evaluate and recommend new IT technology products and solutions that will help clients increase efficiency, scalability, productivity and enhance security.
Assist with constructing detailed project plans with Project Manager to ensure successful project implementation.
Design and Implementation of cloud and on-premises solutions with other members of the Proactive Team
Design and implement computer network technologies such as VLANs and security such as routers and firewalls.
Troubleshoot advanced network issues and resolve high level technical issues such as data routing and firewalls.
Research best practices for design, implementation, and security for cloud solutions that CorCystems provides.
Communication with clients as required: keeping them informed of project progress, incident progress, notifying them of impending changes, or agreed outages.
Support for client computer networks including business related technologies including Windows operating systems, Microsoft 365, Remote Access usage, VOIP, mobile devices, etc.
Support disaster recovery backup solutions.
Work with vendors/partners as needed to resolve client issues.
Provide escalated support to other team members on both the proactive and reactive teams.
Provide detailed documentation and explain resolutions for escalated issues.
Provide product training to all team members on the cloud solutions that we implement for our clients

Qualifications, Education and Experience:

Strong ability to design computer networks and business computing solutions
Strong understanding of LAN and WAN technologies including routing and security
Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
Comfortably handle technical issues.
Ability to multi-task and adapt to changes quickly.
Ability to de-escalate situations
Understanding of support tools, techniques, and how technology is used to provide IT services.
Self-motivated with the ability to work in a fast-moving environment.
BA/BS, preferably in computer science or a related field.
1+ year of customer service experience.
Ability to de-escalate situations
Self-motivated with the ability to work in a fast-moving environment.

CorCystems offers a great benefit package with a substantial healthcare subsidy for employees. Benefits include company paid certification training programs. Medical/dental/vision, life insurance, paid holidays, a generous paid time off policy, as well as, 401K company match program. This position pays salary plus commissions.

All candidates extended and offer must pass a drug screen and background check.

Salary: $80,000 - $110,000

Average salary estimate

$95000 / YEARLY (est.)

min

max

$80000K

$110000K

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What You Should Know About IT Technical Project Specialist, CorCystems, Inc.

The IT Technical Project Specialist role at CorCystems is perfect for tech enthusiasts who love diving deep into both cloud and on-premises IT projects. In this hands-on position, you’ll get to showcase your skills by designing, implementing, and troubleshooting complex networks that serve our valued clients. Your expertise in advanced networking—think VLANs, routers, and network security—will be crucial as you tackle real-world problems. We're looking for someone who's not only proficient in these areas but also excited about working with Microsoft 365, Microsoft Teams, SharePoint, and Azure AD configurations. Collaboration is key here; you'll work closely with our project manager and team to craft detailed plans ensuring project success. As an IT Technical Project Specialist, you will assist our clients by evaluating new technology that helps boost efficiency and security. You must be adept at communicating project progress and changes to clients and have a knack for troubleshooting any technical hiccups that arise. Plus, we love team players who are eager to share knowledge and support their colleagues. If you’re self-motivated, adaptable, and ready to embrace a position where no two days are the same, we invite you to apply and join our dynamic team at CorCystems, where your talent can truly shine.

Frequently Asked Questions (FAQs) for IT Technical Project Specialist Role at CorCystems, Inc.

What responsibilities does the IT Technical Project Specialist at CorCystems typically handle?

The IT Technical Project Specialist at CorCystems is responsible for designing and implementing both cloud and on-premises IT solutions, which includes setting up complex computer networks, performing Microsoft 365 migrations, and troubleshooting networking issues. They also work closely with clients to develop tailored technology solutions, construct detailed project plans, and help the proactive team with implementation tasks.