System Support Specialist - INW

As a System Support Specialist at MultiCare, your primary responsibilities will include serving as a central point of contact for user needs related to personal computers, peripherals, software, and network systems. You'll troubleshoot and resolve technical issues, provide top-notch customer service, and maintain effective communication with system users and management. Your role may also involve managing projects and collaborating with vendors to ensure smooth operation of our systems.

To qualify for the System Support Specialist position at MultiCare, candidates should ideally have technical training in a related field, with an Associate’s degree in computer science preferred. Additionally, a minimum of three years’ experience supporting computer systems or medical software systems is necessary. Home Health or Hospice experience will be considered a plus. Strong communication, organization, and problem-solving skills are essential for success in this role.

At MultiCare, you can expect a supportive and inclusive working environment as a System Support Specialist. We prioritize creating a true sense of belonging among our employees and are dedicated to our mission of promoting health and healing in the communities we serve. The company culture is centered around our values of respect, integrity, and collaboration, which fosters a positive atmosphere where every team member's contribution is valued.

Absolutely! MultiCare is committed to the professional growth of its employees. As a System Support Specialist, you will have opportunities to expand your skills and advance your career. With a focus on training and development, we encourage team members to pursue further education and certifications related to their roles, allowing for personal and professional advancement within our organization.

MultiCare offers a comprehensive benefits package to System Support Specialists, which includes competitive salaries, medical and dental benefits, retirement plans, and paid time off. Additionally, our employees enjoy flexible schedules and a supportive work culture that prioritizes their well-being. We are proud to have been recognized as America’s Best Employers by State in 2023, showcasing our dedication to employee-centric practices.

When answering this question, highlight your hands-on experience in troubleshooting both hardware and software issues. Give specific examples of problems you've solved in previous roles, demonstrating your analytical skills and ability to remain calm under pressure while successfully servicing users' needs.

Discuss the importance of empathy, active listening, and clear communication in customer service. Share a brief story of how you approached a challenging customer interaction, emphasizing how your customer-centric approach led to a positive resolution and maintained user satisfaction.

Explain your method for prioritizing based on urgency and impact. You might mention using organizational tools or systems that help you manage workload efficiently, and be sure to provide an example of a time you successfully juggled multiple demands.

Talk about your commitment to continuous learning in the tech field. Mention specific resources such as online courses, webinars, and communities you engage with, or any certifications you plan to pursue to stay relevant in your role as a System Support Specialist.

Provide a brief overview of a relevant project you led, detailing the planning, execution, and outcome. Highlight your project management skills, coordination with team members, and how you tackled any challenges that emerged during the project lifecycle.

Demonstrate your interpersonal skills by outlining your approach to calming frustrated users. Discuss how you would acknowledge the issue, provide reassurance, and keep them updated while you work on a resolution to restore their confidence in the support process.

Share your knowledge of privacy regulations like HIPAA and how they specifically apply to system support roles in medical contexts. Emphasize your commitment to protecting user data and adhering to security protocols.

List relevant tools and technologies you have experience with, such as specific operating systems, helpdesk software, or medical software. This shows familiarity with technologies potentially used within MultiCare, catering to the specific needs of the role.

Provide an account of a situation where you successfully adapted to learn new technology within a short timeframe. Detail your approach to learning, including resources you utilized and how you applied that knowledge effectively in a real-world scenario.

Reflect on your motivations and reasons for interest in this specific role at MultiCare. You might mention alignment with the company’s values, the opportunity to contribute to the healthcare community, and personal career goals that match the role's responsibilities.