Salesforce System Administrator

As a Salesforce System Administrator at Salsify, your key responsibilities will include enhancing and customizing our Salesforce instance, integrating it with various business systems like Gainsight and CPQ, and collaborating with teams across Sales, Customer Support, and Finance to align our systems with business needs. You'll also improve processes through automation, manage user access, and ensure data integrity across platforms.

To apply for the Salesforce System Administrator position at Salsify, you should have at least 2 years of experience in a similar role as a Salesforce Administrator and a Business Systems Analyst. Familiarity with Salesforce Sales and Service Cloud, as well as experience with tools like Gainsight or CPQ, is preferred. A Salesforce Administrator certification is beneficial but not mandatory.

At Salsify, we believe in empowering our Salesforce System Administrators to excel in their roles. We provide opportunities for continuous learning, access to training resources, and encourage participation in industry conferences. Our collaborative culture fosters knowledge sharing and mentorship, ensuring that you can grow your skills and advance your career in the fast-paced tech environment.

Salsify prides itself on an equitable, diverse, and inclusive company culture. As a Salesforce System Administrator, you'll be part of a supportive team that values collaboration and open communication. Our environment encourages you to bring your authentic self to work and contribute ideas while embracing a variety of perspectives, making it a dynamic place to learn and grow.

In your role as a Salesforce System Administrator at Salsify, you'll work with various tools within the Salesforce ecosystem, including Salesforce Sales & Service Cloud, CPQ, and Gainsight. You'll also utilize automation tools within Salesforce, such as Flow, to improve processes and enhance the overall efficiency of our systems.

When answering this question, share specific examples of how you've customized Salesforce to meet specific business needs. Highlight any tools you've used, such as Apex triggers or workflow rules, and the positive outcomes of your customizations.

Describe your method for requirement gathering, focusing on active listening, asking clarifying questions, and ensuring every stakeholder's needs are considered. Mention any tools or techniques you've used, such as documented interviews or surveys.

Discuss your strategies for maintaining data integrity, such as implementing validation rules, conducting regular audits, and designing data entry processes that minimize errors. This showcases your attention to detail and commitment to accuracy.

Share a specific project, focusing on the challenges faced, your problem-solving approach, and the final results. Detail any cross-functional collaboration and how you delivered a solution that met business requirements.

Talk about the resources you use, such as Salesforce Trailhead, community forums, webinars, or industry conferences. Express your commitment to continuous learning, which is crucial in the rapidly evolving tech landscape.

Explain your process for prioritizing tasks, including assessing the impact on business goals and communicating effectively with stakeholders. Show that you can balance needs and find solutions that satisfy multiple teams.

Discuss any experience you have with Salesforce automation tools, like Process Builder or Flow. Explain how you've utilized these tools to improve business processes and the benefits realized from those automations.

Detail your UAT experience by discussing your planning process, including drafting test cases, involving stakeholders, and gathering feedback. Highlight how you utilized the UAT results to make necessary adjustments before deployment.

Focus on metrics that matter in evaluating Salesforce performance, such as data accuracy, user adoption rates, and report generation times. Emphasize how these metrics help drive decision-making in the organization.

Express your enthusiasm for Salsify's mission and values, emphasizing how they align with your career goals. Highlight specific aspects of the company culture or products that resonate with you and how you can contribute to the team's success.