Business Process Analyst - Defense Travel Administrator

As a Business Process Analyst - Defense Travel Administrator at Core One, your primary responsibilities will include executing activities related to the Defense Travel System (DTS), managing audit readiness issues, and providing customer service for DTS and Government Travel Charge Card inquiries. You will also coordinate trouble tickets and verify DTS user permission levels while overseeing the organization’s DTS training program.

To apply for the Business Process Analyst - Defense Travel Administrator role at Core One, candidates must possess a Defense Travel Administrator certification from the Defense Travel Management Office (DTMO) within two years. Additionally, at least one year of experience in DTS Local Level Service Help Desk functions, excellent communication skills, and the ability to prepare/review DTS Standard Operating Procedures are essential.

Yes, an active TS/SCI clearance is required for the Business Process Analyst - Defense Travel Administrator position at Core One. Due to the sensitive nature of the work related to national security challenges, maintaining this level of security clearance is essential for your application.

At Core One, the work culture for a Business Process Analyst - Defense Travel Administrator is dynamic and team-oriented. We foster an environment where exceptional performance is recognized, and we prioritize our people. Collaborating with talented individuals in the national security field makes every day rewarding, and we value growth and development opportunities for all employees.

Core One supports its Business Process Analyst - Defense Travel Administrator by providing a competitive compensation package, ongoing training, and professional development opportunities. Additionally, we offer a supportive team environment that encourages innovative solutions to complex problems, ensuring that our employees have the resources and support to excel in their roles.

When answering this question, highlight your specific experiences using the DTS, including any challenges you faced and how you overcame them. Be sure to mention your understanding of the system's operation and your involvement in managing travel requests or issues.

Explain your problem-solving approach, which should include identifying the issue, researching potential solutions, and implementing fixes. You can provide examples of past situations where you successfully resolved DTS-related issues.

Discuss your methods for prioritizing tasks—perhaps by urgency, impact, or deadline. Provide a specific scenario where your prioritization led to successful outcomes and satisfied stakeholders.

Share a real-life example of a customer support scenario involving DTS, detailing the customer's issue, your approach to assisting them, and the resolution. Emphasize your customer service skills and attention to detail.

Provide a brief overview of what the Government Travel Charge Card program entails and discuss any experience you have with managing or using GTCs, along with the importance of compliance and reporting.

Mention strategies such as attending trainings, reviewing the DTMO guidelines regularly, and participating in relevant conferences. Highlight your proactive approach to staying informed about developments in the field.

Demonstrate your understanding of auditing procedures by discussing past experiences or hypothetical scenarios where you participated in audits, the importance of compliance, and your attention to detail during the auditing process.

Elaborate on any relevant software or tools you've utilized, such as DTS itself, ticketing systems, or project management tools. Highlight how these tools facilitated your workflow and improved efficiency.

Share examples of how you adapt your communication style to collaborate effectively with various team members, especially in a diverse environment. Emphasize the importance of clarity, respect, and understanding in your interactions.

Discuss your training approach, which can include hands-on sessions, creating user guides, or organizing Q&A meetings. Provide an example where your training efforts led to an improved understanding and performance among users.