Tyler Technologies Consultant- Public sector

As a Tyler Technologies Consultant at Tyler Technologies, your primary responsibilities will include providing expert guidance on the implementation and enhancement of Courts & Justice products. You will be involved in case management solutions using Odyssey, working closely with features like Attorney Manager and the Judges Edition. Additionally, you will leverage your technical skills to troubleshoot issues, customize solutions, and help public sector clients optimize their use of these technologies.

To be considered for the Tyler Technologies Consultant position, you typically need a blend of functional and technical expertise. Key qualifications include familiarity with Tyler Technologies’ Courts & Justice products, strong experience with .NET, API development, SQL, Power BI, and Cloud platforms, particularly Azure. Experience with middleware solutions like Jitterbit can also be beneficial. Relevant degrees in IT or related fields and prior consultancy experience can significantly enhance your application.

The Tyler Technologies Consultant role is pivotal for public sector organizations as it directly influences how they utilize technology for case management and justice processes. By offering insights and tailored solutions, consultants help these organizations improve efficiency, reduce operational costs, and enhance service delivery. Ultimately, your role helps facilitate access to justice and better community outcomes, making a tangible difference in public service.

Essential skills for success as a Tyler Technologies Consultant include a deep understanding of Courts & Justice products, strong analytical, problem-solving, and communication skills. Technical proficiency with .NET programming, SQL databases, API integrations, and tools like Power BI and Azure Cloud will also be critical. Additionally, the ability to collaborate with diverse teams and present technical information in a clear manner will greatly contribute to your effectiveness in this role.

The work culture at Tyler Technologies for a consultant is collaborative, innovative, and focused on customer success. The company values continuous learning and development, encouraging consultants to stay current with industry trends and technologies. You will work in a team-oriented environment that emphasizes mutual support, knowledge-sharing, and a commitment to delivering quality solutions to public sector clients.

When answering this question, emphasize specific products you've worked with, like Odyssey or Attorney Manager, and detail your role in implementing or supporting these technologies. Share examples of how you've helped clients enhance their use of these systems and any measurable outcomes.

Discuss your systematic approach to troubleshooting, starting with identifying the issue through user feedback or system logs. Explain how you gather data to diagnose the problem and reference any past experiences where your troubleshooting led to successful resolutions.

List your technical skills such as .NET, SQL, and experience with APIs, elaborating on how you've applied these in past roles. Provide examples that showcase your ability to translate technical concepts for non-technical stakeholders, which is crucial in a consultancy role.

Explain your time management strategies, including using project management tools or methodologies like Agile. Illustrate how you assess project urgency and impact, ensuring that clients receive prompt and professional assistance, even when handling multiple projects.

Provide a clear example of a project that required collaboration with various stakeholders, detailing your role in facilitating communication, ensuring everyone was aligned on goals, and how you managed any conflicts or differing priorities to achieve successful outcomes.

Discuss specific projects where you've utilized Power BI or similar tools to analyze data or create reports, detailing the impact of your findings on decision-making processes. Highlight your understanding of data visualization and turning insights into actionable strategies.

Talk about your commitment to continuing education, whether through online courses, industry conferences, or professional networking. Mention any resources or communities you engage with to keep abreast of the latest trends and technologies affecting the public sector.

Describe the importance of understanding client needs and expectations, and how you regularly seek feedback throughout projects. Mention proactive communication and your willingness to go above and beyond to ensure that clients feel valued and satisfied with the services provided.

Share your insights into current challenges, such as budget constraints, the need for modernization, or addressing constituent demands. This shows your understanding of the sector and how the consultant role can help mitigate these challenges through effective technology solutions.

Express your enthusiasm for the mission of Tyler Technologies, your admiration for their innovative solutions, and how your skills align with their goals. Sharing a personal connection to the work they do in supporting the public sector can create a compelling response.