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Leasing Consultant - Jefferson Chase - Blacklick, OH

IntroAt Cortland, you map the story of your success. We don't adhere to the status quo, we love outside industry perspective, and we thrive on exploring possibilities and reimagining solutions. As an innovative leader in multifamily, our high performance continues to drive exponential growth – and we invite you to join us on our journey towards real estate excellence. With tools and guidance to sharpen your skills, you can forge your own career path, love what you do, and let it show.Job OverviewAs a Leasing Consultant, you connect with future residents, identify their wants and needs, and secure lease agreements for a multi-million dollar, multifamily apartment home community.Roles You Will PlayThe Tour Guide• Discover future residents’ needs, show them around your community’s amenity areas and model homes, and highlight all the benefits that will make them want to call your community home• Brag about your community’s unique features and benefits – and highlight what sets it apart from the competition• Create added value by anticipating needs and addressing living concerns customers haven’t even thought about yetThe Deal Sealer• Put in extra effort to make prospective residents feel so at home, they’ll never want to leave• Optimize occupancy and increase community visits by finding new ways to boost online engagement, update promos/advertising, and create new marketing strategies• Scout the competition to stay one step ahead and keep bringing in the big bucks• Communicate with such clarity and enthusiasm that customers are left with only one question: “Where do I sign?”The Better Living Expert• Understand that choosing a place to live is a big decision and that each customer will have their own set of concerns and non-negotiables to work through• Enjoy listening to people’s problems with empathy and share helpful advice• Relate well with all types of personalities – even if they seem to come from a totally different planet• Build lasting relationships based on your ability to help residents and future residents experience what better living truly meansThe Impact You Can Make• Occupancy is at an all-time high thanks to your world-class tours, knack for finding the best fit for residents, and tactful ability to meet customer needs.• Your desk is overflowing with flowers and baked goods from all the residents whose lives you’ve changed for the better.• Resident retention keeps climbing because you have such a loyal customer following and landed so many renewals.Building Blocks of Success• Solid communication skills that allow you to connect easily with diverse groups of people• Stellar track record of leasing or sales experience• Resourceful problem solving• Enthusiastic and professional customer serviceOutroAt Cortland, we create, reimagine, and manage apartment communities for residents nationwide. Headquartered in Atlanta, GA, we have communities and regional offices all over the country, as well as overseas. From product design and procurement to general contracting and property management, we do it all – to make sure our communities are the perfect setting for living life to its fullest.Our success is fueled by our belief in a better life – where hospitality is always a given, each detail is worth a second thought, and every open door is a new opportunity to go beyond expectations. We come to work every day to create possibilities for people – possibilities that translate into superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.Cortland is an equal opportunity employer, and we’re proud to support and celebrate diversity in the workplace. We are committed to equal consideration for all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable law. If you have a disability and need an accommodation or assistance with the application process and/or using our website, please email talentresources@cortland.com or call 404.965.3988. Cortland is a drug-free workplace. Cortland participates in e-verify to verify the employment status of all persons hired to work in the United States.

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$45000K
$60000K

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What You Should Know About Leasing Consultant - Jefferson Chase - Blacklick, OH, Cortland

At Cortland, we believe in shaping success stories, and as a Leasing Consultant at Jefferson Chase in Blacklick, OH, you'll be at the heart of this mission. Imagine being the guiding hand for future residents, helping them find their perfect home in our vibrant, multifamily apartment community. Your role will be to connect with potential residents, understand their unique needs, and showcase the incredible amenities that make Jefferson Chase stand out. You'll have the chance to conduct engaging tours, highlighting everything from our luxurious model homes to those hidden gems that could put a smile on anyone's face. But that's just the start! You'll also develop innovative strategies to boost online engagement and attract more visitors to our community. Building genuine relationships will be key, as you empathize with residents and help them navigate their living concerns with care and expertise. You will be more than just a consultant; you'll be a beacon of better living, ensuring that occupancy rates soar and that residents feel supported and valued. With your stellar communication skills and a knack for understanding diverse personalities, you'll leave a lasting impact, making each guest selection feel like they’re coming home. Join Cortland on this exciting journey where possibilities are reimagined every day, and contribute to transforming lives and creating outstanding living spaces that people love.

Frequently Asked Questions (FAQs) for Leasing Consultant - Jefferson Chase - Blacklick, OH Role at Cortland
What responsibilities does a Leasing Consultant at Jefferson Chase by Cortland have?

As a Leasing Consultant at Jefferson Chase by Cortland, your responsibilities include conducting tours of the community, showcasing model homes, and understanding the specific needs of potential residents. You'll engage with them to highlight the unique features of the community, optimizing occupancy through strategic marketing efforts, and building lasting relationships to ensure resident satisfaction.

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What skills are required to be a successful Leasing Consultant at Cortland?

To excel as a Leasing Consultant at Cortland's Jefferson Chase, strong communication and customer service skills are essential. You should have a stellar track record in leasing or sales, and be resourceful in problem-solving. The ability to empathize and relate to a diverse range of personalities will help you build rapport with future residents.

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What kind of experience is needed for a Leasing Consultant position at Jefferson Chase?

Candidates interested in the Leasing Consultant position at Jefferson Chase should ideally have prior experience in leasing or sales. A background in customer service can also be beneficial. This experience helps you connect with residents and make the leasing process enjoyable and efficient.

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How does Cortland support the development of its Leasing Consultants?

Cortland is committed to the development of its Leasing Consultants by providing tools and guidance to sharpen their skills. Ongoing training opportunities, mentorship, and a supportive work culture ensure that you have what you need to grow your career at Jefferson Chase and beyond.

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What does a day in the life of a Leasing Consultant at Jefferson Chase look like?

A day in the life of a Leasing Consultant at Jefferson Chase is dynamic and engaging! Your time will be spent showing apartments, meeting potential residents, addressing their concerns, and strategizing on ways to boost community engagement. You'll also collaborate with your team to ensure that residents feel at home, making each day rewarding and fulfilling.

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Common Interview Questions for Leasing Consultant - Jefferson Chase - Blacklick, OH
What strategies would you use to attract potential residents to Jefferson Chase?

In answering this question, share specific marketing strategies you've used in the past, such as leveraging social media, hosting community events, or creating special promotions. Highlight the importance of understanding your target audience and finding creative ways to showcase the community's unique features.

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How do you handle objections from potential residents?

Demonstrate your ability to listen and empathize with their concerns. Provide examples where you turned objections into positive experiences by addressing issues and finding solutions that meet the resident’s needs. This shows your problem-solving skills and customer-centric approach.

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Can you describe a time when you successfully closed a difficult lease?

Share a specific example where you faced challenges in closing a lease deal but used your communication skills and understanding of the resident's needs to turn the situation around. Highlight the importance of building relationships and trust in the leasing process.

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Why do you want to work as a Leasing Consultant at Cortland?

Express your passion for helping people find their ideal living spaces and your admiration for Cortland's commitment to excellent customer service and community building. Mention how you align with the company's values and how you see yourself contributing positively to the team.

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What do you think sets Jefferson Chase apart from other communities?

Identify specific features of Jefferson Chase that differentiate it from competitors, such as unique amenities, community culture, or location benefits. This question allows you to show that you've researched and understand the company’s strengths.

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How do you ensure high resident retention rates?

Discuss strategies you might use, such as maintaining open communication with residents, addressing concerns promptly, and organizing community-building events. Emphasizing the importance of relationship-building can illustrate your resident-oriented approach.

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What qualities make a successful Leasing Consultant?

Highlight qualities such as excellent communication skills, empathy, problem-solving abilities, and a strong sales mindset. Talk about how these traits can lead directly to improved occupancy rates and resident satisfaction.

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How do you stay updated on market trends and apply them?

Mention techniques you use to stay informed, like reading industry publications, attending networking events, or joining professional associations. Discuss how you would apply these insights to enhance your leasing strategies and meet community needs.

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What tools or software are you familiar with that assist in leasing?

If you have experience with property management software or CRM tools, share that knowledge. Discuss how familiarizing yourself with technology can improve leasing efficiency and customer relationship management.

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Describe your approach to providing exceptional customer service.

Go into detail about your dedication to going above and beyond for residents and potential residents. Use examples to demonstrate how your customer service philosophy has led to successful outcomes in past roles.

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We create superior living spaces and experiences designed to inspire our residents, associates, and investors to live a better life focused on what matters most to them.

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Full-time, on-site
DATE POSTED
December 22, 2024

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