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Community Manager - The Dorian

ABOUT GREYSTAR Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.JOB DESCRIPTION SUMMARYManages the day-to-day operations of an assigned property including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals, and ensures that the operation of the property complies with Company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.JOB DESCRIPTION• Provides input into the development of budget(s) for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.• Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.• Gathers, analyzes, and interprets current market and economic trends that may impact the property and implements short- and long-range marketing and leasing strategies to achieve the property’s occupancy and revenue goals.• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property’s maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.• Community Manager Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.#LI-RF1The salary range for this role is $80,000 - $85,000.Additional Compensation:• Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.Robust Benefits Offered*:• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).• 401(k) with Company Match up to 6% of pay after 6 months of service.• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).• Employee Assistance Program.• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.• Charitable giving program and benefits.• Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.Greystar will consider for employment qualified applicants with arrest and conviction records.CLOSING DATEJanuary 17, 2025
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What You Should Know About Community Manager - The Dorian, Greystar

At The Dorian in Colorado Springs, CO, we're excited to welcome a talented Community Manager to our thriving community! As part of the Greystar family, a leading name in global real estate, you'll take the reins on the day-to-day operations of our property, ensuring everything runs like a well-oiled machine. Your role will not only involve managing staff and their responsibilities but also analyzing financial performance and executing marketing strategies to enhance our resident experience. You’ll be at the heart of resident satisfaction, tackling queries, and resolving issues, while also overseeing lease enforcement and property inspections to maintain our vibrant living environment. A critical part of your role includes collaborating closely with owners and vendors to meet our operational goals and maintain safety and cleanliness across the grounds. The job entails developing budgets, approving invoices, and maintaining financial records, all while pushing towards targets that ensure our community remains a desirable place to live. You’ll be a key player in promoting a positive community atmosphere, with perks like competitive salary, bonuses, and robust benefits that make Greystar a great place to work. Join us at The Dorian, where your leadership can make a difference!

Frequently Asked Questions (FAQs) for Community Manager - The Dorian Role at Greystar
What are the primary responsibilities of a Community Manager at The Dorian?

A Community Manager at The Dorian is responsible for overseeing daily property operations, managing the team, developing budgets, ensuring compliance with regulations, promoting resident satisfaction, handling leasing processes, and fostering a positive community environment.

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What qualifications do I need to apply for the Community Manager position at The Dorian?

To apply for the Community Manager position at The Dorian, candidates should have relevant experience in property management, strong financial acumen, leadership skills, and knowledge of Fair Housing regulations. A degree in a related field is often preferred.

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How does a Community Manager ensure resident satisfaction at The Dorian?

A Community Manager ensures resident satisfaction at The Dorian by addressing residents' concerns promptly, maintaining open lines of communication, implementing service requests efficiently, and regularly inspecting the property to ensure quality standards are upheld.

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What financial duties does the Community Manager at The Dorian handle?

The Community Manager at The Dorian manages financial responsibilities including setting rent rates, collecting fees, preparing financial reports, overseeing budget compliance, and reconciling vendor invoices to maintain fiscal health of the property.

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What is the typical salary range for a Community Manager at The Dorian?

The salary range for a Community Manager at The Dorian is between $80,000 and $85,000, with additional opportunities for bonuses and robust benefits that enhance overall compensation.

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Common Interview Questions for Community Manager - The Dorian
How do you handle resident complaints as a Community Manager?

I prioritize open communication and quickly address any complaints by actively listening to the resident's concerns, investigating the issue, and providing timely feedback while ensuring they feel valued throughout the process.

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Can you describe your experience with budget management?

In my previous roles, I've developed and managed budgets by analyzing financial statements, monitoring expenses, and adjusting spending to stay within constraints while still meeting our operational goals.

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What steps would you take to improve occupancy at The Dorian?

To improve occupancy, I would conduct market analysis to inform pricing, implement targeted marketing strategies, enhance community amenities, and foster relationships through resident events to increase our visibility and reputation.

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How would you promote team performance and morale?

I promote team performance by fostering an inclusive environment, providing training opportunities, setting clear expectations, recognizing achievements, and encouraging open feedback to build trust and a strong team culture.

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What strategies would you use for lease enforcement?

I would employ a fair but firm approach to lease enforcement, ensuring clear communication of lease terms, documentation of violations, and timely follow-up on actions such as late fees or eviction notices, while maintaining respectful dealings with residents.

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How do you ensure compliance with Fair Housing laws?

I ensure compliance with Fair Housing laws by staying informed about current regulations, conducting regular training for the team, implementing fair and consistent policies at all levels of the leasing process.

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What techniques do you use for effective conflict resolution?

For conflict resolution, I use active listening to understand the concerns, maintain a calm demeanor, and work towards a solution that addresses the needs of all parties involved while adhering to our policies.

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Describe a time you handled a crisis situation in property management.

In a previous position, I responded to a maintenance emergency by coordinating with contractors, communicating transparently with residents, and ensuring safety protocols were implemented swiftly to minimize disruption.

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How do you gather and analyze market trends?

I gather market trends through research on local demographics, economic indicators, competitor analysis, and resident feedback, which I analyze to inform our marketing strategy and operational decisions.

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What is your management style when leading a property team?

My management style is collaborative and supportive. I believe in empowering my team through delegation, proactive communication, and providing opportunities for professional development, all while maintaining clear objectives and accountability.

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Greystar was founded in 1993 with just under 9,000 unites under management and has grown to be the Global Leader in Rental Housing by: - Providing industry-leading services for institutional owners and investors globally. - Establishing a las...

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Full-time, on-site
DATE POSTED
December 18, 2024

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