Customer Service Representative - Polish and English (Part-Time)

As a Customer Service Representative at CPM, your core responsibilities include engaging with customers to provide product information, resolving queries efficiently, and showing empathy towards customer issues. You will also need to support our omnichannel service by communicating through various channels such as phone, email, and social media, all while representing the company's values.

To qualify as a Customer Service Representative at CPM, you must be fluent in both Polish and English, possess excellent organizational skills, and have a passion for providing outstanding customer service. You should also have a professional attitude and a commitment to teamwork, ensuring that every customer interaction is positive and productive.

The part-time Customer Service Representative role at CPM offers a flexible schedule where you'll work 20 hours per week (optional 25 hours) from Monday to Friday. The working hours are from 10 am to 2 pm, with the option to start as early as 9 am.

Customer Service Representatives at CPM receive a variety of benefits, including a competitive base salary, meal vouchers, commuting allowances, extra paid personal days, and access to a hybrid work environment. Additional perks include ongoing training, team engagement programs, and a versatile work atmosphere designed for employee well-being.

CPM is committed to the professional growth of its Customer Service Representatives, offering ongoing training and development programs. This encourages continuous learning and provides employees with the opportunity to cultivate a rewarding career within a high-growth environment.

When faced with difficult customer interactions, it's crucial to stay calm and listen actively to the customer's concerns. Acknowledge their feelings and ensure they know you are there to help. Use a professional tone, empathize with their situation, and offer personalized solutions to resolve their issues.

Going above and beyond often requires thinking creatively. Share a specific example where you took extra steps to ensure customer satisfaction, such as following up after a resolution or providing additional information, and explain how it positively impacted the customer's experience.

Express your passion for customer service and how CPM's commitment to sustainability, diversity, and innovation aligns with your personal values. Discuss your eagerness to contribute to a supportive and engaging team environment where you're empowered to make a difference.

Effective prioritization involves assessing the urgency and importance of each task. Discuss how you would assess customer needs, use management tools, and communicate with your team to ensure that all critical issues are addressed promptly.

To stay organized in a customer service role, I utilize tools such as task lists or CRM systems to keep track of customer inquiries, ensure timely follow-ups, and effectively manage daily tasks. Regularly reviewing and prioritizing my workload helps me remain efficient throughout the day.

Successful multitasking in customer service requires focus and efficiency. I prioritize tasks that require immediate attention, utilize keyboard shortcuts or templates for common inquiries, and keep communication clear and concise to maintain quality while managing several customer interactions.

To familiarize myself with CPM's products and services, I’d engage in thorough training, review product manuals and resources, and actively participate in team discussions. Additionally, I would take notes on customer feedback to understand common inquiries better and enhance my knowledge over time.

Good customer service is characterized by active listening, empathy, responsiveness, and a commitment to resolving inquiries effectively. It’s about making customers feel valued and ensuring their experience is seamless and positive with every interaction.

My approach to problem-solving involves identifying the root of the issue, exploring available solutions, and communicating clearly with the customer. I value feedback and collaboration with colleagues to implement effective solutions that not only address the problem but also enhance the overall customer experience.

I believe my fluency in Polish and English, combined with my passion for delivering excellent customer service, make me a great fit for the role. I am eager to embody CPM's values, contribute to team engagement, and uphold the company's commitment to providing outstanding service to its customers.