Job details

Associate Engagement Manager

The Associate Engagement Manager (AEM) is responsible for managing the successful deployment of ServiceNow solutions for Crossfuze clients, supporting our Engagement Management team, and acting as the client contact for services. Additional responsibilities for the AEM include scheduling, resource management, providing project status, and maintaining high levels of client satisfaction.

This position will work remotely and must be located in Canada.

Single point of contact for ServiceNow client engagements
Responsible for client satisfaction throughout the engagement
Understands the client business issues and problems and helps the client change the way they work
Works with engagement managers to produce weekly project reports
Manages project risks, issues, action items, and decisions
Manages project resources, schedules, tasks, and other project work as requested by engagement managers
Identifies opportunities to provide additional value to our clients
Supports the continuous improvements of our implementation methodology and service offerings based on client experiences
Schedules and facilitate meetings, including producing agendas, meeting notes, and following up on meeting actions

A Bachelor’s degree or equivalent experience
Very strong communication skills with the ability to set appropriate expectations with clients
Experience working on ServiceNow projects preferred
Strong organizational and analytical skills
Strong interpersonal skills, client-centric attitude, ability to deal with cultural diversity
Demonstrated ability to lead teams and achieve success with client software implementation projects
Background working with external clients and companies is desirable
Experience or training in project management
Agile Scrum experience and Scrum Master certification is desirable
ITIL V3 or V4 Foundations Certification is preferred

The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!

Flexible remote work options
Additional PTO day for mental health
Competitive paid time off
Half-day Fridays

Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits.

Paid maternity and paternity leave for biological birth and adoption
Newborn, adoption and fertility assistance
Competitive training & development programs
Extended Healthcare Plan
Group RRSP with employer match
10 days toward bereavement leave

Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice.

Compensation Range

The anticipated compensation range for this position is $70,000-90,000 CAD annually. Many factors are taken into consideration when determining the compensation rate for a potential new employee including years of experience, training and education, geographic location, and other factors

Equal Employment Opportunity

Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, gender identity, disability, age, marital status, familial status, veteran status, membership or activity in a local human rights commission, status with regard to public assistance or any other legally protected basis, in accordance with applicable law.

Average salary estimate

$80000 / YEARLY (est.)

min

max

$70000K

$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Associate Engagement Manager, Crossfuze

At Crossfuze, we’re on the lookout for an enthusiastic Associate Engagement Manager (AEM) to join our team! As the AEM, you’ll be the driving force behind the successful deployment of ServiceNow solutions for our valued clients. You’ll spend your days engaging directly with clients to ensure their needs are met, facilitating a delightful experience throughout their journey with us. Imagine being the single point of contact for client engagements, working hand-in-hand with our fantastic Engagement Management team to bolster client satisfaction. Your organizational skills will shine as you manage project schedules, resources, risks, and deliver impactful weekly project reports. Your ability to understand and tackle client business challenges will help them transform their workflows, leading to impressive results. Located in Canada and working remotely means you get the flexibility to manage your work-life balance, especially with our refreshing policy of no meetings on Fridays after noon! We’re committed to supporting your professional development with top-notch training, a competitive salary range of $70,000-90,000 CAD annually, and fantastic family-friendly benefits. If you’re passionate about leading teams in the world of ServiceNow, possess a client-centric attitude, and are eager to grow in a progressive environment, we’d love to hear from you and see how you fit into our Crossfuze family!

Frequently Asked Questions (FAQs) for Associate Engagement Manager Role at Crossfuze

What are the main responsibilities of the Associate Engagement Manager at Crossfuze?

As an Associate Engagement Manager at Crossfuze, you will be the primary point of contact for ServiceNow client engagements. Your responsibilities include managing project resources, risks, and schedules, while ensuring high client satisfaction throughout the engagement. You'll also support our Engagement Management team by preparing weekly project reports and facilitating meetings to keep everything on track.