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Enterprise Account Executive

Position Title: Enterprise Account Executive (P3)Company SummaryCrown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the New York Stock Exchange (CCI), is part of the S&P 500 and is one of the largest Real Estate Investment Trusts in the US.We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.RoleThe Enterprise Account Executive is responsible for developing customer relationships and driving sales within an assigned set of accounts, both existing and prospective. This position will focus on developing and executing complex large account sales strategies. Such strategies include building c-level relationships, working with procurement organizations, negotiating master services agreements, and developing new opportunities with multiple departments within each of the assigned accounts. The Enterprise Account Executive will understand how to develop customer-centric solutions that include complex network designs. The will also, collaborate with local sales teams to build local relationships, achieve quotas, and keep our clients satisfied and engaged with our products and services. A successful candidate will have the capability to quickly learn Crown Castle’s product set and differentiators, develop sales targets, network with peers, professionally and consistently engage with customers, and strategically close new business. A demonstrated ability to succeed in an autonomous environment is key to this role.Responsibilities• Achieves assigned sales quota in designated and new national accounts.• Generate sales revenue by actively promoting Crown Castle products and services to assigned accounts.• Demonstrates strategic thinking, analysis, and insights to cultivate an account planning strategy to achieve sales goals, both with existing customers and prospect acquisition.• Promote and manage sales campaigns targeted to increase new market share across named accounts delivering strong influence/selling skills across the entire sales cycle including opportunity analysis, account discovery, proposition presentation, objective handling, and offer negotiation.• Schedule, and lead face-to-face professionally created sales presentations to cross-functional C-level executives and senior leadership, that communicate the benefits of Crown Castle’s products and services using knowledge of the customer, and the industry.• Persist in the face of obstacles by collaborating with multiple cross-functional internal teams to design and implement effective solutions and proposals.• Cultivate strong relationships with decision makers and influencers within accounts to drive sales while also maintaining and building customer relationships to drive customer retention.• Work with internal teams to ensure operational efficiencies and service levels that exceed customer expectations through a strong customer service orientation with excellent follow up ensuring revenue objectives are met.• Ability to work collaboratively as a part of a team while concurrently performing as a high achieving individual contributor with minimal supervision.• Generate additional opportunities to drive revenue by building and maintaining relationships throughout the industry.• Maintain timely and accurate account and opportunity information in CRM system.• Provide accurate sales forecasts.• Travel to account customer and prospects locations as neededExpectations• Strong prospecting, networking and business development skills• Excellent verbal and written communication skills• Self-motivated team player capable of working on a close-knit team• Strong presentation skills• Strong negotiation skills• High ethical integrity• Knowledge of facilities-based fiber businessEducation/Certifications • Bachelor’s degree or equivalent experience preferredExperience/Minimum Requirements • 5 or more years selling WAN and IP Technologies to Fortune 1000 Enterprise accounts• Proven experience selling to and maintaining Fortune 1000 accounts• Working knowledge of WDM, Ethernet, Cloud Connectivity, IP, and managed wide area network and security services• Thorough understanding of account management and the strategic selling process• Effective problem solving and interpersonal skills• Proficiency in Microsoft Office Suite• Proficiency in CRM applicationsOrganizational Relationship  Reports to: Fiber Sales Director Title(s) of direct reports (if applicable): N/A Working Conditions: This role falls into our hybrid work model working in the office Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel.

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What You Should Know About Enterprise Account Executive, Crown Castle

Crown Castle is on the lookout for a talented Enterprise Account Executive to join our team in Dayton, OH! In this exciting role, you’ll take charge of developing and nurturing customer relationships while driving ambitious sales goals within your assigned accounts. Imagine using your skills to create impactful sales strategies for top national accounts, forging connections with C-level executives, and showcasing the advantages of our cutting-edge communications infrastructure. You’ll be at the forefront of the 5G revolution, engaging with a variety of stakeholders while negotiating master services agreements and developing tailored solutions that meet customer needs. As an Enterprise Account Executive, you’ll collaborate closely with local sales teams, all while enjoying the flexibility of our hybrid work model. We encourage swift learning of our product offerings, which include the latest in network technology, allowing you to engage with clients in a knowledgeable and confident manner. This is not just about meeting quotas; it’s about building long-term partnerships and elevating customer satisfaction with exceptional service. With prior experience in selling WAN and IP technologies and a proven track record of managing Fortune 1000 accounts, you will thrive in this role by leveraging your expertise and networking skills. So if you’re ready for a rewarding challenge with a company that makes a difference in the communities we serve, Crown Castle could be your next great opportunity!

Frequently Asked Questions (FAQs) for Enterprise Account Executive Role at Crown Castle
What responsibilities does an Enterprise Account Executive have at Crown Castle?

An Enterprise Account Executive at Crown Castle is responsible for developing and nurturing customer relationships within assigned national accounts while driving sales efforts. Key responsibilities include generating revenue by promoting Crown Castle products and services, strategically planning and executing sales strategies, leading presentations to C-level executives, and maintaining strong relationships to ensure high customer satisfaction and retention.

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What qualifications are required for the Enterprise Account Executive position at Crown Castle?

To be considered for the Enterprise Account Executive position at Crown Castle, candidates typically need a Bachelor’s degree or equivalent experience, along with at least 5 years of experience in selling WAN and IP technologies to Fortune 1000 accounts. Proven ability in account management, strong negotiation skills, and proficiency in CRM systems and Microsoft Office Suite are also crucial.

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How does the hybrid work model work for the Enterprise Account Executive role at Crown Castle?

The Enterprise Account Executive role at Crown Castle follows a hybrid work model, where employees are expected to work from the office on Tuesdays, Wednesdays, and Thursdays. On Mondays and Fridays, there is flexibility to work from the office or home, fostering a collaborative atmosphere while also accommodating personal work preferences.

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What sales strategies should an Enterprise Account Executive at Crown Castle be familiar with?

Enterprise Account Executives at Crown Castle should be adept at developing account planning strategies that include opportunity analysis, account discovery, and proposition presentation. Knowledge of complex sales cycles, strong selling skills, and the ability to navigate negotiations and proposals are also essential for success in this role.

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What skills are important for success as an Enterprise Account Executive at Crown Castle?

Essential skills for success as an Enterprise Account Executive at Crown Castle include strong prospecting and networking abilities, excellent verbal and written communication, negotiation acumen, strategic thinking, and interpersonal skills. Additionally, self-motivation and the ability to thrive in an autonomous environment are key attributes for this position.

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Common Interview Questions for Enterprise Account Executive
Can you describe your experience working with Fortune 1000 accounts as an Enterprise Account Executive?

In responding to this question, focus on specific examples of how you successfully managed relationships and drove sales with Fortune 1000 clients. Highlight strategies you employed and the outcomes achieved, emphasizing your understanding of their complex needs.

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What strategies do you use to develop relationships with C-level executives?

Discuss your approach to relationship building, such as researching their business needs, leveraging insights into industry trends, and demonstrating the unique value your solutions can bring. Share examples of how these relationships led to tangible results.

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How do you handle objections during the sales process?

Outline techniques you utilize to address objections, such as active listening to understand concerns, empathizing with the client's viewpoint, and presenting data-driven solutions that alleviate their worries. Providing examples of previous objections you successfully overcame would be beneficial.

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What tools or systems have you used for account management?

Share your experience with different CRM systems and how you use them to track sales activities, manage customer relationships, and forecast sales. Specific examples of how these tools have helped you stay organized and contribute to your success can make your answer stand out.

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Can you give an example of a successful sales campaign you executed?

In your answer, detail the objectives of the campaign, strategies you implemented, and the results achieved. Highlight your role in the campaign’s success and any metrics that demonstrate its effectiveness.

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How do you prioritize and manage multiple accounts effectively?

Discuss your approach to account prioritization, such as assessing potential revenue, understanding client needs, and setting specific goals for each account. Emphasize time management techniques and tools you use to ensure you meet deadlines without compromising service quality.

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What is your strategy for maintaining customer satisfaction post-sale?

Highlight the significance of continued engagement with clients, using follow-ups, feedback loops, and regular check-ins. Share any experiences where your efforts led to improved satisfaction or upselling opportunities.

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Describe a challenge you faced and how you overcame it as an Enterprise Account Executive.

Use the STAR method (Situation, Task, Action, Result) to hit all key components. Choose an example that showcases your problem-solving skills and resilience, making sure to describe the impact of your solution.

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What do you know about Crown Castle’s products and services?

Research is key here; summarize your understanding of the company’s offerings, emphasizing how they meet the needs of customers in the telecommunications industry. Showcase how this knowledge aligns with the role you’re applying for.

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How do you stay current with industry trends and technology?

Discuss specific sources, such as industry publications, webinars, and professional networks, that you follow to keep abreast of developments in telecommunications. Demonstrating your commitment to continuous learning will reinforce your fit for the dynamic environment at Crown Castle.

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For 25 years, we’ve been building the connections that people depend on. It’s a business model that’s made us stable, reliable, and ready for the future. Whether that means driverless cars or 5G wireless speeds, one thing is certain: the next exci...

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Full-time, hybrid
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December 18, 2024

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