Manager, Consumer Compliance

Our Local Programs and Regulatory Compliance team is responsible for ensuring compliance with local laws and regulations in the countries where we operate.

Our Local Programs and Regulatory Compliance team is responsible for ensuring compliance with local laws and regulations in the countries where we operate.

We’re looking for a Manager of Compliance to join our growing Compliance organization.

In this position you will be responsible for ensuring our organization’s commitment to regulatory compliance, integrity and innovation through our compliance management framework. As the Compliance Manager, you will lead the vision and strategy to build foundational and critical assessment, analysis, and second-line independent oversight and guidance regarding customer complaints related to our product suite, services, and processes. In partnership with Operations, Chargeback Team, and FinCrime, the Compliance Manager will be tasked with managing all Reg E, UDAAP/UDAP/Marketing, and customer complaints and continuously providing insight into the overall risk profile of the business, independent challenge and suggestions for improvements.

This role requires a problem solver to work cross functionally across the organization to solve complex challenges based on data analysis and monitoring. 

An enthusiastic, detail-oriented, dynamic thinker who has experience with compliance over regulatory requirements and expectations will succeed in this role

• Applying key regulatory requirements applicable to deposit products (e.g. Reg E, UDAAP/UDAP/Marketing, and Privacy) to analyze, review and respond to consumer complaints timely and within formalized complaints management framework 
• Proactively identify potential trends and patterns through complaint monitoring and work with business partners on resolutions and improved member experiencesIdentify opportunities for enhancing policies, procedures, terms and conditions, agreements and other member-facing collateral and work with stakeholders to implement improvements
• Collaborate with the Chargeback Team and Operations Team to open, document, resolve and validate formal issues using the issues management framework and standards Coordinate with subject matter experts to draft and update risks and controls across the product suite
• Assist the Compliance team with annual risk assessments and regular reporting
• Assist all team members by independently taking on special projects and completing and meeting the teams' goals
• Coordinate with various business teams for regulatory exams, due diligence, internal audits, and independent test reviews

• 5+ years of experience with working in consumer compliance, audit or other governance functions with a deep knowledge of risk and controls and banking regulations, specifically Regulation E, UDAAP/UDAP/Marketing, and Privacy In-depth knowledge of regulatory, risk, governance and infrastructure challenges with regards to potential trends and patterns through complaint monitoring and work with business partners on resolutions and improved member experiences
• Strong communicator and internal relationship builder, collaborating cross functionally
• Able to challenge and influence stakeholders to ensure decisions are well thought out and can be executed from an operations perspective
• Comfortable with change, ambiguity, conflict, and dealing with multiple senior stakeholders
• Experience with multiple consumer compliance tools and vendors
• Drive results through leadership, people, communication and influence
• Experience having worked with product and tech teams on tool implementations in the fintech industry and as a manager is advantageous
• Highly organized, and process / people orientated
• The ability to travel up to 10%

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us - our internal mobility program offers employees a new scope.  

Work Perks: crypto.com visa card provided upon joining 

Are you ready to kickstart your future with us? 

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  

Work Perks: crypto.com visa card provided upon joining 

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com. 

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.