Advanced Technical Support

As an Advanced Technical Support Specialist at Culmen International, your primary responsibilities will include conducting advanced laboratory assays, maintaining records for regulatory compliance, troubleshooting assay issues, managing biospecimens, and participating in the development of standard operating procedures. You'll play a crucial role in supporting diagnostics and medical countermeasure development.

To qualify for the Advanced Technical Support Specialist position at Culmen International, you should hold a Bachelor's degree in laboratory sciences or life sciences, or an Associate degree with relevant experience. Additionally, a minimum of 4 years in a biomedical or diagnostic laboratory setting and a strong background in molecular and immunological assays are essential for this role.

An Advanced Technical Support Specialist at Culmen International should possess excellent organizational skills, attention to detail, strong troubleshooting abilities, and knowledge of regulatory and biosafety procedures. Familiarity with sample tracking and laboratory information systems is also beneficial for this position.

Culmen International offers exceptional benefits for its Advanced Technical Support Specialists, including comprehensive medical, dental, and vision coverage at no cost for eligible employees and dependents. Additional perks include a 401k plan with immediate vesting and a 4% match, paid life insurance and disability, and opportunities for continuing education and training.

The work environment for an Advanced Technical Support Specialist at Culmen International is collaborative and focused on making an impact in the biomedical field. You will work alongside skilled professionals who share a commitment to enhancing safety and security, while engaging in the execution of advanced laboratory techniques. You'll also participate in the development of SOPs, ensuring that all practices meet regulatory standards.

When answering this question, highlight specific assays you have conducted and any relevant projects. Discuss your familiarity with techniques like PCR or ELISA, and emphasize how these experiences relate to the role of Advanced Technical Support Specialist.

Discuss your understanding of regulatory requirements in laboratory settings and specific examples of how you've maintained compliance in previous positions. Emphasize your attention to detail and record-keeping practices.

Articulate a systematic approach to troubleshooting, including identifying the issue, collaborating with team members, and documenting the process. Highlight your problem-solving skills and ability to remain calm under pressure.

Share specific instances where you have managed biospecimens, including sample collection, preservation, and tracking. Explain the tools or systems you utilized to ensure proper management and organization.

Discuss how you proactively seek knowledge through professional development opportunities like workshops, certifications, or industry publications. Mention any specific technology or methodology advancements that you have recently learned about.

Provide a list of laboratory information systems you have used in the past, including any relevant training. Share how these systems have helped you maintain accurate records and streamline laboratory workflows.

Describe a specific situation where you contributed to SOP development. Focus on the process you followed, the collaboration required, and the outcome, emphasizing your ability to adapt and improve lab practices.

Explain your time-management strategies, such as prioritizing tasks, setting deadlines, or using project management tools. Providing examples of how you've successfully managed multiple responsibilities can illustrate your proficiency.

Discuss your passion for supporting scientific discovery and your desire to contribute to meaningful projects. Emphasize how you enjoy solving complex issues and making a positive impact on the team and organization.

Tailor your answer to reflect your alignment with Culmen International's mission of enhancing safety and security. Discuss how your skills and values match the organization's goals, and express your excitement about contributing to impactful programs.