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Solutions Engineer

👋Hey there, join us in revolutionising the way we understand and mitigate human risk! 

 

We’re looking for a Solutions Engineer to join our ever-growing sales team. 
 

Who are we? 

At CultureAI, we aim to help employees prevent cyber breaches. We're looking for passionate, driven people to join our team and help us transform how organisations manage human cyber risk. We're disrupting the security awareness industry with our data-driven approach to measuring employee security behaviours and driving personalised security coaching and interventions - we'd love for you to join us!! 

Our mission is to make the world more secure. We see direct parallels between how we elevate security through our company and empower it within. We believe in creating a safe space for our employees to express, innovate and educate. Diversity and inclusion are at the core of what we do, helping us drive our security ambitions and making the world a more secure place for all. 
 
 

Day in the life  
 

  • Present CultureAI’s (CAI) technology and vision to executives and technical contributors at prospects and customers 

  • Work hands-on with prospects and customers to demonstrate and communicate the value of CAI technology throughout the sales cycle, from demo to proof of concept to  implementation 

  • Create and develop technical champions in your accounts to drive deals and achieve a technical win 

  • Be at the cutting edge of CAI technology and confidently present CAI roadmap features and functionality to customers and/or prospects 

  • Immerse and enable yourself in the ever-evolving Cyber Security and Humran Risk industry, maintaining a deep understanding of competitive and complementary technologies and vendors and how to position CAI in relation to them 

  • Work closely with other departments engineers to make each other the best and constantly learn from wins and losses 

  • Collaborate with Product Management, Engineering, and Marketing to continuously improve CAI’s products and marketing 

  • Represent CAI at industry, customer and partner events 

  • Work with our ecosystem and implementation partners to build joint architectures or collaborate on account strategies and initiatives to help our customers be successful 

 

 

What you bring to the team  

  • Extensive sales engineering/solution architect experience in Enterprise SaaS environments or relevant industry experience (e.g. Human Risk Management, SaaS, Identity Access Management, Cloud Email Security, etc) 

  • Proven track record of delivering technical wins & strong customer relationships in your accounts  

  • Show leadership and impact beyond your own accounts by uplifting others in your team or region.  

  • Outstanding presentation skills to both technical and executive audiences, whether impromptu on a whiteboard or using presentations and demos 

  • Understanding of and experience with data architecture, data analytics and cloud technology  

  • Ability to solve customer specific business problems and apply CAI’s solutions  

  • Customer-facing skills to effectively communicate our vision to a wide variety of technical and executive audiences both written and verbal 

 

 

What do we offer? 
We want to make sure you feel taken care of and are getting the best rewards possible. 
Here is a taste of some of the benefits you’ll receive as a valued member of the CultureAI team: 
 

 💰 Stock Options

⚕ Private healthcare scheme 

🏖 30 days holiday (including 3 CultureAI closure days to prioritise rest for our team at the end of the year) + bank holidays 

🎗️ 2 Paid volunteer days  

🧳 Sabbatical leave  

🐶 Remote work or pet-friendly offices, the choice is yours 

🌍 Work from anywhere policy for up to 1 month a year 

📖 Training opportunities 

🎉 Regular socials (non-compulsory and not just going to the pub!) 

Plus many more!!! 

 

Next steps 

Stage 1 - Exploring your goals with our internal Recruiter 

Stage 2 - Deep dive with our Director of Sales  

Stage 3 - Challenge interview with our Director of Sales, CTO and Account Executive

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CEO of CultureAI
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What You Should Know About Solutions Engineer, CultureAI

👋 Hey there! Are you ready to join a dynamic force in the cybersecurity world? At CultureAI, we’re on a mission to revolutionise how organisations understand and mitigate human risk, and we’re searching for a passionate Solutions Engineer to be a vital part of our ever-growing sales team. By leveraging our innovative, data-driven approach, you will help transform how businesses manage human-related cyber risks. Your day-to-day will include engaging with executives and technical contributors, presenting our cutting-edge technology, and demonstrating the value of CAI throughout the sales cycle. Your insights will help create and nurture technical champions in your accounts, leading to successful implementations of our solutions. You’ll need to stay updated on the dynamic landscape of Cyber Security and Human Risk, collaborating closely with Product Management, Engineering, and Marketing to continually enhance CAI’s offerings. We cherish diversity and aim to empower our employees, ensuring that innovation, education, and a safe work environment are at the forefront of our operations. If you have a background in sales engineering or solution architecture within the Enterprise SaaS space and are eager to make an impactful difference, this is the opportunity for you! Enjoy the flexibility of remote work or our pet-friendly offices, generous holiday policies, and a range of benefits designed to keep you motivated and secure. Ready to make a difference? Join us on this exciting journey at CultureAI!

Frequently Asked Questions (FAQs) for Solutions Engineer Role at CultureAI
What responsibilities does a Solutions Engineer have at CultureAI?

As a Solutions Engineer at CultureAI, your main responsibilities will include presenting our technology and vision to both technical and executive audiences, working hands-on with clients from demonstrations to implementation, and developing technical champions within your accounts to secure sales wins. Additionally, you'll collaborate with teams across Product Management and Engineering to enhance our offerings while staying abreast of industry trends.

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What qualifications are needed for the Solutions Engineer position at CultureAI?

To succeed as a Solutions Engineer at CultureAI, you'll need extensive experience in sales engineering or solution architecture, particularly in Enterprise SaaS environments. Proven success in delivering technical wins, outstanding presentation skills, and an understanding of data architecture, cloud technologies, and customer-facing abilities are crucial.

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What does the career growth look like for a Solutions Engineer at CultureAI?

At CultureAI, a Solutions Engineer has ample opportunities for career growth. By excelling in your role, you can advance to leading positions, influence company strategy, and uplift team members while showcasing your leadership and impact within the sales process and client relations.

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How does CultureAI support its Solutions Engineers in their roles?

CultureAI is committed to the growth and support of its Solutions Engineers. You’ll benefit from continuous training opportunities, the chance to collaborate with engineering and product teams, and regular socials that foster team cohesion. Additionally, our flexible work policies enhance your overall experience and well-being.

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What are the key skills needed for a successful Solutions Engineer at CultureAI?

Key skills for a Solutions Engineer at CultureAI include exceptional presentation abilities, proficiency in data analytics and cloud technologies, as well as strong problem-solving capabilities. Being an effective communicator who can convey technical information to various audiences is equally essential to thrive in this role.

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Common Interview Questions for Solutions Engineer
Can you describe your experience in sales engineering in the context of cybersecurity?

In answering this question, highlight your previous roles where you dealt with cybersecurity solutions, emphasizing specific examples where you successfully onboarded clients, addressed complex challenges, and the technical wins you achieved. This will illustrate your practical experience and problem-solving skills in the field.

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How do you approach presenting technical information to non-technical clients?

When addressing this, discuss your ability to tailor your communication style based on the audience. Provide examples of simplified presentations, storytelling techniques, or visual aids that have helped demystify complex topics for non-technical stakeholders.

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What strategies do you use to build relationships with technical champions in accounts?

It's crucial to convey your approach to understanding the client’s needs and aligning with their goals. Discuss the importance of regular communication, providing value through insights and education, and being a reliable resource for their technical queries.

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How do you keep up-to-date with the latest trends in the cybersecurity and human risk management space?

You should highlight methods like following industry blogs, attending webinars, networking with professionals, and actively engaging with community events. Demonstrating your love for continuous learning will resonate well with interviewers.

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Can you explain how you handle technical objections during the sales cycle?

Discuss your ability to listen actively and empathize with client concerns, followed by providing clear, data-backed explanations that address their objections. Use prior examples to demonstrate your problem-solving skills effectively.

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What experience do you have working with cross-functional teams?

In your response, refer to specific projects where collaboration across departments led to successful outcomes. Highlight your skills in communication, teamwork, and how you contribute to the overall mission.

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Describe a successful project where you made a significant impact.

Use this opportunity to share a specific example detailing your role, the challenges faced, the solutions you implemented, and the positive outcome. Presenting measurable results will leave a strong impression.

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How do you handle situations where a customer is not satisfied with the solution provided?

It’s essential to express a proactive approach—listen to their concerns fully, provide assurances, and, if possible, suggest avenues for resolution or adjustments. Showcase your commitment to customer satisfaction.

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What do you think makes CultureAI’s approach to human cyber risk unique?

Researching and discussing CultureAI’s data-driven approach, philosophy, and innovative solutions will show your understanding of the company's position in the marketplace. Relate this knowledge to your own experiences in the industry.

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What motivates you to work in the field of cybersecurity and human risk management?

Share your passion for cybersecurity and the impact it has on protecting companies and individuals. Discuss its importance in today’s digital age and how your values align with those of CultureAI, emphasizing your commitment to making the world a safer place.

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CultureAI's mission is to enable your people to stay secure, in work & at home. We leverage our domain expertise and data-based approach to drive a fundamental change in employee behaviour and elevate security culture, disrupting the $1 billion se...

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BENEFITS & PERKS
Paid Holidays
FUNDING
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
EMPLOYMENT TYPE
Full-time, remote
DATE POSTED
December 10, 2024

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