Lead Store Associate - job 1 of 9

As a Lead Store Associate at Curaleaf, you'll be responsible for providing exemplary customer service, supporting day-to-day store operations, and acting as the Leader on Duty. You'll also assist in inventory management, cash handling, conducting training sessions for new team members, and implementing business strategies to drive sales. Your role involves maintaining a positive environment and effectively communicating with both staff and management to ensure the store's success.

To qualify for the Lead Store Associate role at Curaleaf, you should have at least one year of experience in a retail leadership position. Strong communication and coaching skills are essential for training and developing team members. Additionally, you should possess exceptional customer service skills and be flexible to work nights, weekends, and holidays, while adhering to state regulations.

Curaleaf is dedicated to fostering a positive work environment through values that emphasize collaboration, inclusion, and growth. As a Lead Store Associate, you will be empowered to provide in-the-moment feedback to team members, celebrate their successes, and implement effective communication practices. This supportive atmosphere enables you to thrive and encourages professional development within the team.

While previous experience in the cannabis industry is preferred for the Lead Store Associate position at Curaleaf, it is not mandatory. What matters most is your leadership experience in retail and your commitment to delivering exceptional customer service. Curaleaf values diverse backgrounds and perspectives, and we welcome applicants who are eager to learn about cannabis and engage with our community.

Curaleaf offers a comprehensive benefits package to its Lead Store Associates, including competitive pay, health, dental, and vision insurance, generous paid time off, a 401(K) retirement plan, and life insurance. Additionally, employees enjoy community involvement initiatives and product discounts, reflecting Curaleaf's commitment to supporting its staff both personally and professionally.

When faced with a difficult customer, I would listen attentively to their concerns, empathize with their situation, and reassure them that I am committed to resolving their issue. It's important to remain calm and professional while seeking solutions that meet the customer's needs while also adhering to company policies and procedures.

My leadership style is collaborative and supportive. I believe in leading by example and actively promoting a team-oriented environment. I encourage open communication, provide constructive feedback, and celebrate team successes to foster motivation and engagement among my colleagues.

To improve sales, I would analyze current sales reports to identify trends and areas for growth. I would implement targeted promotions, coach team members on effective sales techniques, and ensure that we actively engage with customers by anticipating their needs and demonstrating our products' value.

I would start by providing an overview of Curaleaf's values, products, and standard operating procedures. Then, I would engage the new team member in hands-on training, allowing them to shadow me or another experienced associate. I would encourage them to ask questions and provide ongoing support to ensure they feel comfortable and confident in their role.

I prioritize my tasks by assessing the store's immediate needs and the overall business goals. By evaluating the workflow and utilizing daily reports, I can determine the most pressing tasks and delegate responsibilities effectively among team members to ensure that we meet our customers' needs promptly.

Exceptional customer service is about creating a memorable experience for every guest. It involves understanding their needs, providing timely and accurate information, and building a rapport that makes them feel valued and appreciated. Being approachable, knowledgeable, and empathetic are key components of delivering exceptional service.

I would stay informed about all relevant state regulations regarding cannabis sales and product management. Regular training sessions, team discussions on compliance topics, and systematic checks of our operations will help ensure that we maintain adherence to these regulations, safeguarding our customers and company.

In a previous role, I initiated a friendly sales competition that encouraged team members to engage more actively with customers. By recognizing top performers weekly and celebrating their accomplishments, we fostered a culture of motivation, which led to increased sales and improved morale within the team.

I would approach inventory management by implementing a systematic check process to ensure accurate tracking of stock levels. Utilizing sales data, forecasting demand, and conducting regular audits will optimize our inventory and ensure we have the right products on hand to meet guest needs.

I am particularly drawn to Curaleaf's commitment to quality and innovation in the cannabis industry. The opportunity to be part of a company that values corporate social responsibility resonates with me. I look forward to contributing my leadership skills to promote a culture of excellence and positively impact our community.