Cash Collection Specialist (Hybrid, Egypt-based)

Job Overview:
We are seeking a detail-oriented and proactive Cash Collection Specialist to join our team. This role involves contacting customers and clients to ensure timely payment of outstanding invoices, maintaining accurate records of payment agreements, and resolving any disputes or issues related to accounts receivable. The ideal candidate will possess excellent communication and negotiation skills and demonstrate a strong ability to build positive relationships with clients while achieving collection targets.

Key Responsibilities:

• Customer Communication: Initiate and manage outbound calls, emails, and other communication methods to customers and clients to follow up on overdue payments.
• Payment Tracking: Monitor customer accounts to identify outstanding balances and ensure timely payment of invoices.
• Issue Resolution: Address and resolve billing discrepancies, payment disputes, or other concerns in collaboration with internal teams.
• Record Keeping: Maintain detailed and accurate records of all communications, payment agreements, and collections activities.
• Relationship Management: Build and maintain positive relationships with customers while ensuring compliance with company policies and payment terms.
• Reporting: Prepare regular reports on collection activities, outstanding balances, and progress toward targets.
• Compliance: Adhere to all legal regulations and company policies regarding debt collection practices.

• Proven experience in collections, accounts receivable, or a related role.
• Strong communication and interpersonal skills, with a professional and courteous approach.
• Excellent negotiation and conflict resolution abilities.
• Detail-oriented with strong organizational skills and the ability to manage multiple accounts.
• Proficiency in using customer relationship management (CRM) software and accounting systems.
• Basic understanding of financial and accounting principles.
• High school diploma required; additional certifications or coursework in finance or business is a plus.

Preferred Qualifications:

• Experience in collections within a B2B or B2C environment.
• Familiarity with compliance regulations related to debt recovery.
• Proficiency in MS Office Suite, particularly Excel.

• Work on cutting-edge AI and B2B technologies: We are at the forefront of AI and B2B innovation. Our employees have the opportunity to work on the latest and greatest technologies, and to make a real impact on the world.
• Work with some of the best minds in the industry: You will be part of a team of highly motivated and talented people who are passionate about making a difference. You will have the chance to learn from some of the best minds in the industry.
• Supportive and collaborative work environment: We believe in creating a supportive and collaborative work environment where our employees can thrive.
• Competitive salary and benefits package: We offer a competitive salary [$300 - $400 monthly salary] and benefits package to our employees.