Customer Account Manager

At Vivian Health, we’re on a mission to transform hiring and recruiting in healthcare. We’re a high impact and positive impact business working to efficiently and cost effectively match the right talent to the right jobs in the healthcare sector, and as a result, help reduce healthcare costs and improve patient care.

We started by bringing transparency and increased access to the opaque and offline $17 billion temporary healthcare staffing industry, and we are now building the largest marketplace in the $1.5 trillion healthcare labor market that enables all healthcare professionals to find their perfect job opportunity, faster and easier than ever before.

THE MISSION:

Vivian Health's mission is to empower every healthcare professional to find their perfect job opportunity, faster and easier than ever before. Through the Vivian Health platform, we enable staffing agencies and healthcare employers to more easily find relevant talent, communicate more efficiently, and make better hiring decisions, ultimately enabling them to serve patients more safely and effectively.

THE ROLE: 

We are looking for a Customer Account Manager that will help us with our mission to empower healthcare professionals to find their dream job. This position is remote. 

As a Customer Account Manager you will be an expert at providing small business employers on the Vivian platform with the comprehensive support that makes our site the best platform anywhere to match candidates to job opportunities. 

What you’ll do:

• Your goal will be to develop strong partnership with key stakeholders at the Agencies
• Improve platform adoption/engagement
• Help move the candidate funnel faster and grow business opportunity
• Renewals and expansion 
• Manage customer expectations
• Automate communications and process
• Build “low to no touch” programs

Successful CAMs will be able to effectively identify growth opportunities and work with internal stakeholders to remove barriers, find solutions, and provide a delightful experience. 

THE TEAM:

Our Customer Success team is responsible for managing, supporting, and growing our health system and agency partners. Our organization is cross functional so we work closely with engineering, product, marketing, and other divisions in the company.

THE REQUIRED SKILL SET: 

• Bachelor's degree or equivalent experience
• 2+ years of relevant experience in customer success or account management
• Experience in the small to medium-sized (SMB) business sector
• Experience working a book of business of 50 or more accounts
• Strong personal presence, demonstrated in a partner/customer facing role
• Smart, detail-oriented, and relentlessly resourceful
• Excellent verbal and written communication skills
• Excellent organizational skills including prioritizing, scheduling, time management, and meeting deadlines
• Team-oriented and the ability to work independently
• Flexibility and ability to work autonomously in a demanding and ambiguous environment
• Excellent customer service ethic with ability to focus on the job at hand

THE NICE TO HAVES: 

• Knowledge of the healthcare industry, with experience in nursing, allied-health, or therapy
• Prior experience of working with Hospital Recruiters or Staffing Agencies 
• Working and driving in low to no touch customer segment programs

THE SALARY, BENEFITS & PERKS:

The range for this position is $60,000 - $75,000 yearly base salary with additional variable compensation, dependent on job-related, non-discriminatory factors such as experience, education, and skills. This range is based on a full-time schedule.

At Vivian Health, we offer a competitive compensation package, with benefits including:

• Flexible Time Off
• Comprehensive Health Insurance Plans including HSA and FSA Options
• 401K Retirement Savings Plan with Generous Employer Match
• Generous Parental Leave
• Pre-tax Commuter Benefit Plan
• Work from home stipend
• Access to Corporate Discount Program
• Pet Insurance