Customer Care Expert - job 2 of 2

What you'll do:

As a Customer Care Expert, you will:

• Build strong relationships with Wix users, figure out their true needs and help guide them to reach their business goals and enhance their online presence.
• Manage email, phone, chat, and/or other communication channels as a primary contact for Wix users.
• Introduce Wix users to our different tools, services and products they can benefit from, and help onboard them where appropriate.
• Develop expertise in Wix products and stay up to date with new features and improvements.
• Work with other departments and product teams, and advocate our users’ needs to impact product roadmaps.
• Analyze user behavior and relevance to determine their effect on user satisfaction.

Qualifications:

• A customer service professional with at least 2 years of experience working in a client-facing role.
• You find meaning and pleasure in helping others succeed and are curious to know what really drives users.
• You have strong critical thinking skills and are confident about taking responsibility and ownership.
• You hold yourself to high-performance standards and work to improve constantly.
• You’re passionate about new technologies and always eager to learn more.
• you thrive in a fast-paced, dynamic environment and look at change as an opportunity to grow.
• You realize there is more than one career ladder, and you have the drive to find your own career path recognizing your strengths and interests.
• Bonus points if you have experience working for a tech or at an internet company!

We are:

We are Wix’s Customer Care Guild. We're not your typical customer support. We represent the Wix user's voice and work closely with the Product to deeply understand Wix technologies and services. As part of our global organization of Customer Care, we’re responsible for building solid relationships with Wix users, uncovering their business needs, and guiding them to success. Working with us, you’ll find a friendly atmosphere, fantastic coworkers, and diverse growth opportunities in a dynamic environment. We’re spread across the globe and offer an office, remote, or hybrid work model depending on the site.

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Working Shift: Monday-Friday, 9am-6pm

At this time we are seeking Iowa-based candidates who can commute to our office in Cedar Rapids. Our employees work in a hybrid model and are expected to be in the office at least 3 days per week.

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In addition to a competitive compensation package and opportunities for professional growth, Wix offers comprehensive benefits to support the well-being and financial security of our employees. Our benefits include:

• Comprehensive health & life benefits including fully covered medical, dental and vision.
• Generous and flexible time off for personal recharge and special life moments
• Emotional and mental health support programs
• Allowances supporting nutrition, fitness and productivity
• 401K matching, with no vesting period
• Equity & ESPP
• We grant RSUs (restricted share units) to all of our employees. We believe that our employees directly impact our success and thus should benefit from our successes.
• All employees are also eligible for the ESPP (Employee Stock Purchase Plan) allowing employees a unique opportunity to benefit from Wix’s success by purchasing Wix shares at a discounted rate.

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We’re proud to be an equal opportunity employer. Wix was built around the idea that everyone has the right to be successful, online. This same vision defines us as an employer: creating a work environment where everyone is welcomed, and anyone has the right to succeed.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Vision insurance

Experience level:

• 1 year

Shift:

• Day shift

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Hybrid remote
• Office

Work Location: Hybrid remote in Cedar Rapids, IA 52401