Customer Care Tier 2 Representative

Providing introductory information to new customers

Providing remote tech support and diagnosis

Ensuring that customers are satisfied with products or services

Following up with clients or customers to check that they’re still satisfied with any purchases

Letting customers or clients know about additional products or services

Determining the quickest, most effective ways to answer a client’s or customer’s questions

Escalating queries and concerns

Troubleshooting common issues with a product or service

Working with a team of Developers and other departments to find appropriate solutions

About National Retail Solutions (NRS).

National Retail Solutions operates a nationwide point-of-sale (POS) terminal-based platform for grocery, convenience, liquor, tobacco, and hardware stores, plus gas stations c-stores. The NRS platform provides a robust portfolio of tools to help these retailers compete more effectively. The POS seamlessly integrates with NRS Pay’s credit card processing service. For more information on the NRS POS or NRS Pay, visit nrsplus.com. National Retail Solutions is a subsidiary of IDT Corporation, a global provider of fintech and communications services.