Customer Experience Guide-Part Time Fixed Term

Role: Customer Experience Guide-Part Time Fixed Term

Team: Retail

Reports To: General Manager

Pay Range: $23.75-$25.75

Location: Pasadena, CA Store

Contract Timeframe: Ranging in length from 3-6 months starting in October 2023

COVID-19 VACCINATIONS

Patagonia requires all employees to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment.

Benefits

Patagonia provides employees with a robust benefits package (unique to each role) that may include environmental internships, free health insurance, paid vacation, paid holidays, an alternative commute reimbursement program, leaves of absence, employee discounts, complimentary product, 401k match and much more.

General Summary

Our retail stores are where the brand comes to life, and as a Customer Experience Guide, you’re the embodiment of the brand for our customers. You welcome, assist and engage customers by providing a positive experience for everyone who comes in—ensuring that the customer’s needs are understood and met. You focus on building relationships. You share your knowledge of core sports and products, your passion for the community and your efforts to protect the local environment. You contribute to a team that is responsible for the store’s success through customer service, merchandising, operations, events, and environmental activism. All employees are encouraged and empowered to solve problems creatively and put the customers’ needs at the center of everything we do.

What You’ll Do

You engage by determining and meeting the specific needs of each customer with kindness
and creativity. You ensure accuracy in all point-of-sale operations. You handle product returns in the spirit of our Ironclad Guarantee. You accurately fulfill online orders and inventory transfers. You merchandise the store during downtimes: folding, hanging, steaming and stocking. You assist in the training of fellow employees.

Who You Are:

We want candidates with proven service experience who thrive in a team-based atmosphere. We’re seeking people who are passionate about their communities, the environment and caring for others. We need people who appreciate our core sports. Folks who responsibly work through ambiguity, learn on the fly, demonstrate sound judgment and solve problems creatively are most successful with us. We’re looking for someone who builds and maintains life-long relationships with customers and the surrounding communities, new and existing. Be willing to optimize the Patagonia shopping experience to increase repeat customers and obtain new ones.

You Are an Environmental Activist

YOUR CUSTOMER SERVICE IS NOT BOUND BY CONVENTION

YOU ARE ACTION-ORIENTED AND TAKE INITIATIVE

YOU VALUE AND DEMONSTRATE QUALITY IN ALL THAT YOU DO

YOU ARE A LIFE-LONG LEARNER AND TEACHER

Physical Requirements

Schedule
Our stores are open seven days a week. The number of scheduled hours per week varies. Availability requirements are weekend days, one opening shift and one closing shift per week. You must report to work on time or provide notification in advance if absent or late.

WHO WE ARE:

“We’re in business to save our home planet.”

In retail, our best product is the world-class service we offer our customers. We create amazing and memorable experiences that leave our customers feeling stoked.

Our stores are intended to be gifts to the community. We renovate old buildings into storefronts using low-impact practices and materials. In addition, our retail stores, working with our Worn Wear program, extend the life of customers’ old gear by repairing, reselling or recycling it.

Our stores serve their communities. We strive for deep connections to the people, places, and issues that are relevant there. We are vocal activists for protecting outdoor spaces. Our stores support local environmental groups with grants, donations, volunteers, advocacy, and events that provide a platform to share and engage in activism.

Retail changes every day. We welcome and embrace change as it inspires us to create new ways to serve our customers. Every retail employee is empowered to make autonomous decisions in line with our mission and values.

Employee Conduct
It is the responsibility of every employee to contribute to a positive work environment through cooperative and professional interactions with co-workers, customers and vendors. Clarify, educate, and hold ourselves accountable for embedding justice and antiracism throughout our work and culture.

COVID-19 VACCINATIONS
Patagonia requires all employees who enter a Patagonia owned or operated facility or who physically interact with others as part of their job duties to demonstrate proof of receiving a COVID-19 vaccination as a condition of their employment

Equal Employment Opportunity

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other factors prohibited by law.