Customer Experience Specialist

Do you want to be a part of a company that promotes working in a friendly and supportive environment, where every day is different?

Do you love talking to customers and building relationships both internally and externally?

Would you like to be a part of our ongoing journey to support adults of all ages to maintain their independence and stay in the comfort of their own homes?

If the answer to these questions is yes, we would love to hear from you!

We are currently on the lookout for a candidate to join our growing Customer Experience Team at our Support Office based in Alcester.

The Customer Experience Team are on a mission to understand what's important to our customers and sharing this insight with the wider business. After all, who knows us better than our service users?

Who You Are

The ideal candidate will embody our brand values, be warm and friendly with a genuine desire to do what's right. We’re looking for chatty, confident, and helpful people who are passionate about delivering excellent customer service. Your main responsibilities will be to build relationships with our current customers, by reaching out to them and gaining their all-important feedback on the service they are receiving. You will ultimately be the voice of the customer.

You will have the autonomy to plan out your day to ensure you achieve your daily/weekly tasks and be required to support our inbound service line, so having strong organisational skills and an ability to prioritise tasks in a timely manner, is essential.

To be considered for this role you need to have:

• Previous experience working in a customer service environment
• Excellent listening, verbal, and written communication skills
• Strong organisational skills and an ability to prioritise tasks in a timely manner
• Have a quality over quantity mindset
• Be a team player with a positive, helpful, and flexible nature
• Be able to work in a blended environment dealing with calls/emails and administrative tasks
• Be able to handle challenging conversations in a calm and professional manner
• Good Microsoft Office skills
• CRM knowledge and experience is useful, although training will be provided

And most importantly, be able to make a great cuppa and balance a tray without spilling it, when it’s your turn to make the refreshments!

Warning: We may test these skills at interview stage….

If this sounds like a bit of you, please hit ‘Apply Now’