Customer Service Loyalty Specialist - (Lindon, UT)

Who We Are:

Our mission is to redefine the home experience through intelligently designed products and services delivered to every home by people who care.

Immediately Hiring!

Customer Loyalty Professionals act as advocates, building confidence in our business to ensure our customers feel safe and protected.  We are looking for individuals that excel in using problem-solving skills to find a solution that will benefit both our customers and our business.

Teamwork is important for us here at Vivint.  As a Customer Service Representative, you will have the support of a Supervisor and Performance Specialist, both of whom will coach you regularly to ensure success. Throughout your employment, you will receive continual education on policies, procedures, and soft skills.

Training: Paid, In-person Training 3 weeks 8:00am - 4:30pm Monday - Friday

Starting Rate: $16.75/hr + Commissions

We want you to grow with us! Potential to make up to $19.50/hr within your first year.

*Potential promotions and estimated compensation are dependent on performance and are not guaranteed*

Job responsibilities:

• Build genuine rapport with people and effectively assist customers with confidence and professionalism.
• Actively answer incoming phone calls to support customers in addressing their product or service inquiries.
• Utilize active listening and empathy to understand our customers, then use effective sales, and communication techniques to confidently propose the best solutions for them.
• Retain new and end-of-term customers through resolving customer issues and renewal offers.
• Update customer information in our software during and after each interaction.

Required Skills and Experience:

• Verbal and written communication skills
• Well-versed in modern technology
• Passion for providing quality customer service
• Sales and communication skills (or a desire to learn these skills)
• Strategic minded, Self-Motivated, and consistently excellent
• Must be at least 18 years old
• Must be available to attend 3 full weeks of paid training & commit to 6 months in the department
• Must obtain a Burglar Alarm License through the Division of Occupations and Professional Licensing with the State of Utah (paid for by Vivint)

Why You’ll Love Working Here:

• FREE Daily on-site catered lunch/snack/drinks
• Access to our private health clinic, 24/7 Gym, basketball courts, sand volleyball pits and much more
• Part-time and Full-time options
• No Weekends!
• Flexible scheduling – must be able to commit to your schedule for the first 90 days
• Mental health resources, including free, professional, and confidential counseling services available 24/7.
• Employee Resource Groups: Vivint Women, Vivint EDGE, Vivint Pride, Vivint Veterans
• Employee pricing on Vivint products
• Opportunity to make a meaningful impact in the communities where you work and live with our Vivint Gives Back organization
• Career development and leadership opportunities
• Discounts with various national companies and vendors
• Casual dress code

Company Benefits:

• 10 Paid Holidays
• Paid/Unpaid time off
• Medical/dental/vision/life coverage
• 401(k) Plan + Employer Match
• Paid Maternity, Paternity, & Adoption Leave
• Career Development and Leadership opportunities

Vivint Values:

• Honesty and Integrity Come First – Do the right thing
• Customer Obsession is Our Advantage – A relentless passion to serve the customer
• Innovation is Essential – Today’s innovation is tomorrow’s lifeblood
• We Win Together – Individuals win games; teams win championships
• Exceptional is Expected – Talk is cheap; create value, not just motion

FIND OUT MORE ABOUT WHAT IT'S LIKE TO WORK HERE:

• https://www.youtube.com/watch?v=d2f4KguloeU
• Vivint.com/Careers
• https://www.vivint.com/company/about-us

Vivint is an equal opportunity employer, does not consider any protected traits (e.g., race, creed, color, religion, gender, national origin, non-job-related disability, age, or any other protected trait) when hiring – under federal, state, and local laws. We are a drug-free environment. We do not conduct pre-employment drug screening; however, we do conduct random drug testing on-site.
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Job Types: Full-time, Part-time

Pay: From $16.75 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Referral program
• Vision insurance

Experience level:

• 1 year
• Under 1 year

Shift:

• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Morning shift
• No nights

Weekly day range:

• Monday to Friday
• No weekends

Work setting:

• Call center
• In-person
• Office

Ability to commute/relocate:

• Lindon, UT 84042: Reliably commute or planning to relocate before starting work (Required)

Work Location: In person