Customer Service Representative

Description

LifeMD is an emerging leader in technology driven healthcare. We’re applying our direct-to-consumer marketing expertise to make access to quality care and medication convenient, cost-effective, and simple. Our brands are intensely focused on our patients, constantly striving to deliver a better end-to-end healthcare experience through technology. Our mission is to improve the health and happiness of our patients through Telehealth.

About the role

LifeMD Southern Patient Care is looking for a Customer Service Representative II to serve as the face of our Virtual Patient Care platform. You will be charged with ensuring that our patients have the best experience possible as they enter our virtual platform. You will be responsible for answering patient questions and concerns while also providing guidance to our Customer Service Representatives when necessary. You will serve as a liaison between our patients and LifeMD Southern Patient Care so professionalism and expert customer service skills are a must. If you have a passion for helping others and providing a memorable patient experience, then apply today and become a part of our team

Requirements

• Greet patients with a warm and welcoming presence and serve as the face of our Virtual Care platform
• Answer incoming calls from patients with a courteous and professional manner
• Provide patients with solutions to any inquires they may have
• Maintain patient accounts and information
• Work with medical team to handle patient scheduling
• Provide leadership and guidance to other Customer Service Representatives
• Other duties as assigned

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Training & Development
• Pay: $17/hr