Customer Service Representative - Commercial Insurance

Job Description: Customer Service Representative

Duties:
- Respond to customer inquiries via phone, email, and chat in a timely and professional manner
- Provide accurate information about products, services, and company policies
- Assist customers with placing orders, tracking shipments, and resolving any issues or complaints
- Maintain customer records and update information as needed
- Collaborate with other departments to ensure customer satisfaction and resolve complex problems
- Follow up with customers to ensure their needs are met and provide exceptional service

Skills:
- Excellent communication skills, both verbal and written
- Strong problem-solving abilities and attention to detail
- Ability to remain calm and professional in stressful situations
- Proficient in using customer service software, CRM systems, and Microsoft Office Suite
- Ability to multitask and prioritize tasks effectively
- Strong interpersonal skills and ability to work well in a team environment

We offer competitive pay, comprehensive benefits package including health insurance, retirement plans, paid time off, and opportunities for career growth. If you are a motivated individual with a passion for providing excellent customer service, we would love to hear from you!

Please submit your resume and cover letter detailing your relevant experience to be considered for this position.

Job Type: Full-time

Pay: $47,088.77 - $70,665.04 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• On-the-job training
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance
• Work from home

Experience level:

• 1 year

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote

Ability to commute/relocate:

• Lake Oswego, OR 97035: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Do you have at least one year of commercial insurance experience?

Work Location: Hybrid remote in Lake Oswego, OR 97035