Customer Service Representative

_

Dawn Foods is a global leader in bakery manufacturing and ingredients distribution. As the partner of choice for inspiring bakery success, we help customers grow their business through meaningful partnerships, research-driven insights and innovations, and products and expertise they can depend on. As a family-owned company, our commitments to our people, products, customers, and corporate values, are all part of our recipe for success.

_

Why work for Dawn Foods?

PEOPLE. PRODUCTS. CUSTOMERS

Why should you apply? We invest in you!

• Industry-leading health insurance on Day 1!
• Competitive Pay
• 401(K) + company match
• 10 Paid Company Holidays
• 3 weeks PTO
• Professional training
• Family-owned business over 100 years in service
• An opportunity for career advancement, working as part of an empowering workforce

About the Job

Hours- Monday – Friday 7:30AM -4:00PM

The DSR (Distribution Service Rep) primary function is to support internal and external customers within Operations. This role will also ensure Operational Excellence through extended knowledge, responsibility and communicating effectively to the appropriate functional teams. Collaborates with local leadership and may support more than one location.

What Does It Take to be a Distribution Service Rep at Dawn Foods?

A highly organized individual who is a self-motivating, team player who will excel at getting the job done with little to no supervision. Contributes to the overall success of the company while producing at a high level of excellence.

• Minimum of 2+ years of experience in an administrative role
• Detail oriented and have the ability to work independently and proceed with objectives
• High-School Diploma
• Attention to Detail
• Ability to multitask
• Maintain confidentiality
• Basic understanding of financial principles
• Proficient in Microsoft Office including but not limited to: Excel, Word, PowerPoint, Outlook, and Teams.

Preferred Skills:

• SAP experience
• Associates Degree in business or related field
• 3-5 years in an Administrative Role
• Distribution and/or Supply Chain experience

What You'll Do as a Distribution Service Rep

• Partner with local leadership on verification of daily Driver packets
• Daily completion of deposit transactions along with following document retention process
• Process all inbound receiving paperwork
• Assist with Certificates of Analysis’ (COAs) for customers
• Maintain and process customer credits while collaborating with Inventory Control
• Partner with local operations team at the Will Call window, along with closing and reconciling the will call log at the end of each day.
• Review/Prepare/Follow up with the People Partners with I9 documentation and verification of employment on Law Logix when new hires start.
• Monitor and maintain necessary Over Shorts and Damage (OSD) logs for compliance and customer satisfaction
• Coordinate with receiving on billing and mailing invoices for third party direct deliveries
• Complete daily UPS shipments, courier deliveries and customer delivery appointments in collaboration with Transportation
• Assist with Year End Inventory/Audits including but not limited to providing documentation and data entry
• Manage local Accounts Payable transactions
• Provide support to Distribution Market Leader (DML) with monthly accounting accruals
• Support the Warehouse and Transportation departments with route packets for next day’s deliveries, Warehouse with Scheduling and Receiving Calendar/Maintenance, and Transportation with Green mile and RoadNet maintenance.
• All other duties as assigned to support our internal and external customers

Work Environment

The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The employee must regularly lift and/or move up to 25 pounds and frequently lift and/or move 25 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to focus

Note: The level of physical effort may vary from site to site and in some cases be greater or lesser than documented here.

About Our Benefits

Dawn is proud to employ the top talent in the baking industry, and we reward our people with comprehensive health and well-being coverage, competitive compensation packages, and award-winning benefit offerings. We also help protect your future financial health with a generous 401(k) matching program that provides additional retirement funds and many tools and resources on financial wellness. Dawn encourages professional growth through tuition assistance and educational programs, and we are always searching for ways to improve our industry-leading services and benefits.

If this sounds like the opportunity that you have been looking for, please click "Apply.”

About Dawn Foods

Dawn Foods provides high-quality bakery solutions to customers around the globe. With unmatched manufacturing and distribution capabilities, we bring together the knowledge, commitment, and innovation our customers deserve.

Compensation Range: $39,810.00 to $59,720.00 Salaried Non-Exempt

_

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability, pregnancy, sexual orientation, gender identity/gender expression, citizenship status, military or veteran status, genetic information or any other status or condition that is protected by applicable law.

Requisition ID: 34800