Customer Service Representative | Largest Social Media Account

#BeMore

Do you aspire for a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives
• Comprehensive medical, insurance, or social security coverage
• World-class workspaces
• Engaging activities and recognition programs
• Strong learning and development plans for your career growth
• Positive culture for you to #BeMore at work
• Easy to locate area with direct access to public transport
• Flexible working arrangements
• Be coached and mentored by experts in your field
• Join a global company, winner of hundreds of industry awards

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Provide post-sales customer service and/or troubleshooting support to the client's customers.
• Support advertising customers and deliver consultative support.
• Perform data analysis to improve customer's advertising experience and ensure higher ROI.
• Gather client and partner feedback to enhance ad products and overall customer experience.

Who are we looking for?

• At least Senior High School or College level
• With at least 1 year BPO phone/voice experience
• Must have technical support experience
• Preferably with email and chat experience
• Strong verbal and written English communication skills
• Amenable to work in rotating shifts (morning, mid, & night shifts)
• Can work in Ortigas Center, Pasig City

How to Apply?

Walk-In.

See us at 21st Floor Cyberscape Gamma, Ruby Road, Ortigas Center, Pasig City from Monday to Friday, between 10 AM and 6 PM. Bring your updated resume, valid ID and proof of COVID-19 vaccination, and tons of awesomeness!

Online.

Send your application through Indeed and expect a call from our Talent Acquisition Team within 24-48 hours.

Job Types: Full-time, Permanent

Salary: Php28,000.00 - Php38,000.00 per month

Benefits:

• Health insurance
• Life insurance

Schedule:

• Rotational shift

Supplemental pay types:

• Commission pay
• Overtime pay

Ability to commute/relocate:

• Ortigas Pasig: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• BPO voice: 1 year (Preferred)