Customer Service Representative

Job description

Position: Customer Care Agent

Location: Knoxville, TN 37923

Essential Functions

Answers routine service calls and logs them as appropriate on the computer system

Explains all benefits, services and claims/reimbursement procedures

Understands the various computer screens and how to utilize them effectively

Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff

Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance.

Adheres to all company and specific Contact Center policies and procedures.

Completes any work as assigned by Management Competencies

Profile Requirements

Education: High School diploma/ Graduate,

Communication: Must be fluent in oral & written communication

It is our policy to provide equal employment opportunities to all individuals based on job-related qualifications and ability to perform a job, without regard to age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship or marital status, and to maintain a non-discriminatory environment free from intimidation, harassment or bias based upon these grounds.

Job Type: Full-time

Salary: $15.00 - $18.00 per hour

Benefits: