Customer Service Representative, Secret Clearance Eligible

Do you have strong customer service skills? Are you looking for an opportunity to assist our Military Sailors and their families? If the answer is yes, then we have a great opportunity for you!

We are looking for a Customer Service Representative who is eligible for a Secret clearance to join our growing team in Millington, TN!

As a Customer Service Representative, you will:

• Join a leading company with over 40 years in the industry
• Receive full benefits, PTO, and our Employee-Stock Ownership Plan
• Join a team of dedicated professionals who care about the quality of our product
• Take pride in being part of a success driven team
  

A week in the life of a Customer Service Representative:

• Act as the first step in a multi-tiered support to Military Sailors and their families.
• Investigate and resolve customer inquiries via phone, e-fax, email, chat, and other communications channels.
• Utilize various essential software applications including internal and external websites, telephone systems, CRM applications, and other resources.
• Enter applicable supporting information into systems and web forms on an application via computer and all transactions must be conducted accurately.
• Receive training on a variety of relevant military programs and applications to provide the needed support to customers throughout the Continental US and Abroad.
• Work towards opportunities for growth as many agents have been hand selected for Shift Supervisors and/or assigned to Specified Teams within the call center based on skill levels.

Click here to watch a short video of My Navy Career Center. (This link will take you to a new page. Open in a new tab or click the back button to return and apply.)

Founded in 1975, AMERICAN SYSTEMS is one of the largest employee-owned companies in the United States. We are a government services contractor focused on delivering Strategic Solutions to complex national priority programs with 100+ locations worldwide. Through our focus on quality, strong cultural beliefs and innovation we deliver excellence every day.

Company Awards:

• Forbes National Best Midsize Companies
• Energage National Best Workplaces
• Washington Post Best Workplaces

Veteran Hiring Awards:

• GOLD AWARD by U.S. Department of Labor HIRE Vets Medallion Program
• TOP 10 MILITARY FRIENDLY EMPLOYER by MilitaryFriendly.com
• BEST FOR VETS EMPLOYER by Military Times

#CJPOST

• Secret Clearance Eligible
• Four (4) years’ experience, or three (3) years with Associates degree, or two (2) years with Bachelor’s degree related experience in customer service and responding to requests for information
• The ability to work in a fast-paced environment with the flexibility to work nights and weekends
• The ability to type at least 30 WPM
• Spanish speakers please apply!