Customer Success Associate, Renewals (Remote)

Remote

Who We Are

At GoLinks, we create products and experiences that make work easier for individuals and teams. We believe that the knowledge people use every day to build products, collaborate with team members, and help customers should be readily accessible. We’re on a mission to connect employees with the information they need to be productive and successful at any place, at any time. Our remote-first startup thrives as a nimble and scrappy team and we are moving fast! We’re excited to bring on new team members who are inclusive, possess a growth mindset, and excel at what they do.

About the role 

We have an opportunity for a self-motivated, results-oriented, and strategic CSA to help ensure the retention and growth of our enterprise customers. The person in this role will be responsible for driving product education, adoption, and outcomes, with a focus on renewals and expansion. This role combines elements of customer relationship management and sales, requiring strong communication skills, a customer-centric mindset, and a drive to achieve sales targets. This is a great opportunity to start and grow your career in a dynamic SaaS start-up.

What you’ll do 

• Develop an extensive working knowledge of GoLinks’ products, services, and best practices. Be the trusted partner and expert for customers.
• Coach, onboard, and launch new clients while continuously maintaining and managing a portfolio of enterprise accounts, ensuring high satisfaction, successful product adoption, and customer retention. 
• Monitor and report on account health, usage data, renewal dates, and growth opportunities, creating strategies for success and expansion. 
• Identify upsell and cross-sell opportunities within managed accounts and work with our Sales team to negotiate pricing details to close these opportunities.
• Manage the renewal process end-to-end for managed accounts.
• Serve as the point of escalation for customers by sharing customer perspectives, risks, strategic insights, executive briefings, and requests. Collaborate with internal cross-functional partners in Product, Engineering, Marketing, and Sales to expedite resolution. 
• Test playbooks, program ideas and track results based on defined customer goals.

Who you are

• Renewals Experience. You have at least one year of professional experience working in a customer-facing or sales role, with a focus on renewals.
• Strong sales acumen. You can identify opportunities, negotiate effectively, and close deals successfully. You are capable of driving revenue growth while maintaining excellent customer relationships.
• Strong communication and interpersonal skills. You have strong written communication skills, and have the ability to clearly and confidently present to customers and provide virtual training to their employees successfully.
• Time Management. You are highly organized and skilled at prioritizing your workload to ensure timely contract renewals, and deliver the maximum value to our customers. 
• Quick learner and highly adaptable. Learning is a never-ending process for you. You enjoy learning and can pick up on new concepts quickly. You are also open and can adapt easily to new processes and ways of thinking.
• Bachelor’s degree. You have obtained a BA in Business or related field; or have equivalent work experience.

Pay Transparency

The annual base salary range for this role is $46,000 - $61,000 USD. Actual salary will vary depending on various factors which include, but are not limited to a candidate’s skills, qualifications, and experience. As a remote-first company, we take a geographically-neutral approach to compensation and set our US range based on job function and level, regardless of location. GoLinks’ total compensation package for full-time employees include equity, and extensive benefits and perks as listed below.

Our Benefits & Perks

• Top-tier Medical, Dental, and Vision benefits, including FSA
• Life Insurance, AD&D, STD and LTD benefits
• EAP & monthly wellness stipend for your physical and mental health
• 401(k) retirement plan to save for your future
• Unlimited PTO and Paid Holidays for your rest and relaxation
• New hire and monthly WFH office stipend to cultivate a better work environment
• All-expenses paid company off-sites and free lunch bi-weekly at Company meetings
• Learning & Development benefits for continuous learning
• MacBook Pro or equivalent laptop for your productivity
• Flexible WFH schedule to manage your personal obligations
• Flexible remote work environment: coffee shop, beach, or anywhere in between