Who We Are
Red Canary was founded to create a world where every organization can make its greatest impact without fear of cyber threats. We’re a cyber security company who protects, supports and empowers organizations to make better security decisions so they can focus on their mission without fear of cyber threats.
The combination of our market-defining technology and expertise prevents breaches every day and sets a new standard for partnership in the industry. We’re united in our commitment to customers and grounded in our values, which earned us a place on the Forbes Best Start-up Employers 2022 list. If our mission resonates with you, let’s talk.
What We Believe In
- Do what’s right for the customer
- Be kind and authentic
- Deliver great quality
- Be relentless
Challenges You Will Solve
As a Senior Technical Support Engineer you understand that while customers share many characteristics, each is unique and requires careful listening and critical thinking to triage and find the root cause of the issue at hand. Your success is measured by your ability to be an extension to our customers as well as your commitment to act with urgency, thoughtful responsiveness and the number of issues resolved.
You understand the balance between addressing immediate operational issues and root cause analysis, allowing you to deliver a phenomenal customer experience while at the same time identifying and addressing known failure modes. You consider your willingness to learn, resourcefulness, and patience as some of your strongest qualities.
Targeted base salary range: $100,000 - $104,500 + bonus eligibility and equity depending on experience.
The application deadline is December 18th, 2024.
Why Red Canary?
Red Canary is where people embody our mission to improve security outcomes for all. People work hard to maintain a culture that encourages authenticity in order to do your best work. Our people are driven and committed to finding the best security outcomes, delivering real and actionable answers, and being transparent along the way.
At Red Canary, we offer a very rich benefits program to our full-time team members so they can focus on their families and improving our customers’ security. For a full list of benefits, please review our Benefits Summary:
https://resource.redcanary.com/rs/003-YRU-314/images/RedCanary_2024BenefitsSummary.pdf?version=0
Individuals seeking employment at Red Canary are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
At Red Canary, we are on a mission to rid the world of cyber threats, and we're looking for a Senior Technical Support Engineer to join our remote team. In this pivotal role, you will be the backbone of our customer service efforts, ensuring our clients have an outstanding experience with our cybersecurity solutions. You'll be engaged in solving unique challenges, working closely with clients to troubleshoot complex technical issues while also balancing your responsibilities as a mentor for our support team. Your expertise in troubleshooting across Windows, macOS, and Linux environments, coupled with your knowledge of networking and cloud platforms, will have you diving deep into root cause analysis and operational improvements. You will help train and develop your colleagues while enhancing our processes to keep our support team sharp and efficient. If you’re passionate about providing top-tier technical support and enjoy working in a collaborative, fast-paced environment, this position at Red Canary is perfect for you. With a focus on doing right by our customers, being kind and authentic, and a commitment to quality, you’ll be proud to be a part of a company that puts its customers first. Join us at Red Canary, where your technical skills can flourish and contribute to making the world a safer place.
Red Canary was founded to make security for every business better by protecting organizations around the world from cyber threats. Our combination of market-defining technology, processes, and expertise delivered using an innovative SaaS model is ...
38 jobsSubscribe to Rise newsletter