Customer Support Agent (Remote)

RemoteCustomer Experience /Full-Time/ Remote

🚀 A little about Rupa - The future is personalized, root-cause healthcare.

Our company, Rupa Health, a small team backed by top investors and advisors in Silicon Valley, is growing super quickly and we're looking for a full-time customer support agent (remote).

Your work will directly impact the health and quality of life of integrative medicine practitioners and patients around the world, and you'll work as part of our Customer Support team. We're the largest team in the company and growing quickly!

This role is mainly a customer service position but also includes:

• Clerical work
• Administrative tasks related to lab orders
• Customer support with practitioners and patients over the phone and email
• Ensuring quality control in lab ordering
• Data Transferring
• We all wear many hats and responsibilities may change over time!

We're looking for someone with the following

• Ideal: Recent college grad with scrappy hustle mentality. Live in the Pacific timezone or can work those hours
• Must be available for a full normal 8 hour work day
• Must be available for company meetings during the day over zoom and available from 8-5 PST
• Highly organized, able to think 1 step ahead, takes initiative, time management, and be able to handle many tasks
• Excited to have a ton of responsibility and have a big impact on a patient-facing product
• Problem solver, "figure it out" attitude
• Strong communication & customer service skills are a must
• Note: we are looking for someone who is willing to pick up the slack where ever is needed and is a true team player

Must-haves

• Must be located in the USA
• You need reliable high-speed internet
• Immediate start, able to work full-time (40 hours/week)
• Work remote - anywhere in the USA
• Must be available 8am-5 PST hours.
• We are looking for a long-term fit and to have you grow with the company
• Dedicated work space free of distraction
• $40,000 annually, flexible PTO, health benefits, dental & vision!

Compensation & Benefits

• $40,000 annual salary
• Health insurance, dental, vision
• Unlimited PTO
• Remote work
• Learn more about our benefits here!

Culture is super important to us - we're a close-knit team of friends who are looking for a smart, energetic, hardworking and driven person to join us!

We’re committed to a diverse and inclusive workplace. Rupa Health is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Please note that Rupa Health will never contact job candidates via text message or any other messaging platform including WhatsApp, Signal, and Telegram. All official correspondence will occur through email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to careers@rupahealth.com and we’ll confirm if you’re engaging with one of our Rupa teammates!