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Medical Receptionist - job 1 of 3

Job Summary:

The Practice Coordinator is responsible for managing the front office daily activities for their practice location, ensuring quality customer service to in-person and remote patients and clinicians. 

BENEFITS

As a full-time employee of LifeStance Health, the following benefits are offered: medical, dental, vision, AD&D, short and long-term disability, and life insurance. Additional benefits include a 401k retirement savings with employer match, paid parental leave, paid time off, holiday pay and an Employee Assistance Program.

HOURLY PAY: $18.75 - $19.75/hour

LOCATION: 7300 E Indiana St Suite 103, Evansville, IN 47715

Duties/Responsibilities:

Operational Excellence:

Create a positive work environment; be a culture carrier and support in-office clinician and staff engagement activities to promote LFST culture, engagement, and connection.

Conduct schedule prep process for all patients to ensure all paperwork and documentation is complete, credit card on file is current, demographics are accurate, and patient chart is prepared.

General office duties, cleanliness, and appeal, such as sorting office mail, scanning documents, e-faxes, shared office email and office upkeep, to ensure the practice is running smoothly and prepared for patients and clinicians. 

Communicate with peers, clinicians, and patients in ways that support patient care and clinician satisfaction.

Patient Support:

Provide exceptional customer service, responding quickly and appropriately to patient needs, and being prepared to manage potentially difficult or sensitive situations by following Crisis and De-escalation Processes.

Manage front desk responsibilities including greeting and checking patients in/out in a courteous manner.

Provide support to patients with requests via phone, email, and or portal with payment/billing related questions, scheduling needs, release requests, miscellaneous inquires, etc.

Manage queues within the phonesystem, ensuring calls are answered timely to ensure excellent customer service.

Assist patients with telehealth access, Patient Portal issues, and other troubleshooting as needed.

Handle any urgent requests; triage patient issues and resolution, i.e., direct to correct departments or escalate for assistance.

Collect all in-person and telehealth co-payments and account balances at the time of service.

Complete insurance eligibility verification and reach out to patients to resolve any issues.

Clinician Support:

Provide general clinician support – assist clinicians with administrative questions and/or duties such as sending letters, faxes, etc. Coordinate with clinicians pertaining to any additional patient questions. Support clinician schedules by auditing for appointment accuracy. Maintain a pleasant, secure, and motivational working environment in the Practice.

Required Skills/Abilities:

Ability to multitask and prioritize duties to support delivery of high-quality patient experience. Ability to work independently and as a team member. Strong communication skills, both written and verbal. Proficient in using Computer Software Applications (Microsoft Office & EMRs) Comfortable handling sensitive and confidential Information (HIPAA)

Education and Experience:

High School or equivalent required, associates/bachelor’s degree preferred. 1+ years of experience in healthcare operations, customer service, or similar role or setting preferred.

LifeStance Health Glassdoor Company Review

3.0

LifeStance Health DE&I Review

No rating

CEO of LifeStance Health

Ken Burdick

Approve of CEO

Average salary estimate

$40000 / YEARLY (est.)

min

max

$39000K

$41000K

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What You Should Know About Medical Receptionist, LifeStance Health

If you're looking to join a dynamic team as a Medical Receptionist at LifeStance Health in Evansville, IN, then this could be the perfect fit for you! In this role, you’ll be the first point of contact for patients and will play a crucial part in creating a positive experience for everyone who walks through our doors or connects with us remotely. You’ll manage daily operations, ensuring everything runs smoothly at the front office while providing exceptional customer service. Your tasks will include preparing patient schedules, maintaining accurate records, and assisting with telehealth access. LifeStance Health emphasizes a culture of support and engagement among staff, and as a Medical Receptionist, you will be central to fostering that environment. We offer a great benefits package, including medical, dental, vision insurance, and a 401k with employer match, alongside generous paid time off and holiday pay. The hourly pay starts at $18.75, with potential for growth based on experience. If you have strong communication skills, a knack for multitasking, and a passion for providing high-quality patient care, we want to hear from you! Join our team and help us make a difference in our clients' lives every day.

Frequently Asked Questions (FAQs) for Medical Receptionist Role at LifeStance Health

What are the main responsibilities of a Medical Receptionist at LifeStance Health?

As a Medical Receptionist at LifeStance Health, your key responsibilities include managing front desk activities, ensuring a smooth check-in and check-out process for patients, and handling both in-person and telehealth appointments. You’ll also be responsible for updating patient records, managing phone calls, and assisting with billing inquiries. A significant part of your job will involve communicating effectively with patients and clinicians to foster a supportive environment.