Customer Support Engineer

About the role:

As our customer support engineer, you will work directly with our customers to help them use Hasty.ai. This means troubleshooting, quick fixes, and coordinating with other engineering teams for larger problems. You will work hand-in-hand with our customer support manager to make our customers a little happier and compile feedback for our product team in the process.

This role is for a junior software engineer of any gender that would like to start in an AI company and learn from some of the best engineers on the market. We would love to help you grow and evolve into different positions from here.

About us:

Our team is based in Berlin but located around the globe, mixed with more than 20 different nationalities. We are a typical startup team - flat hierarchies, fast communication channels, and sometimes a little bit of chaos. We take pride in our work and love challenging each other's ideas. We also believe in everyone making their own decisions for their daily schedule and work-life balance.

Unless a pandemic occurs, we try to gather everyone at least once per year for a team outing.

Requirements:

This is a customer-facing role, so it helps if you don’t hate people in general. We have a lot of great long-term clients and would love for you to continue our good relationships with them.

Most of all, however, you need to understand our product and be able to put on many different hats - depending on the problem. This is a junior position, so we don’t expect you to be able to fix all technical problems by yourself, but rather understand who from another team you need in order to fix them. We are happy to teach you a lot of the knowledge needed on the way.

Hard skills you will definitely need in your day-to-day tasks:

• Python or a comparable backend stack (if you are a quick learner)

• SQL

• Solid English skills for verbal and written communication

What we offer:

• Competitive remuneration package
• A real problem to solve with the potential of having a real impact on the world around us
• Empowerment to affect change
• The possibility to pick up and form your own career path
• A dynamic startup environment with flat hierarchies
• Workplace and -time flexibility - Home-office, remote, adjustable working hours depending on your situation - we place our trust in you being the best person to plan your workweek

Hasty is a Vision AI company helping humans teach machines to see the world. Based in Berlin, Hasty supports Vision AI practitioners by developing best-in-class annotation tools that are supported by a community of machine learning engineers, data scientists and software developers. Hasty‘s next-generation annotation tool labels data in one-tenth the time through self-learning AI-assistants and agile machine learning that provides rapid feedback so engineers can validate and adapt models as they work.

We are a tech-driven team that has developed into a band of misfits, made up of individuals who are all slightly strange in the best way. We are passionate about the nuanced interplay of great usability and hardcore tech. The exploration of these nuances with a team of uniquely brilliant people is what has driven Hasty to the position it is in today.