Customer Support Specialist - job 2 of 2

About the role:

Do you genuinely enjoy solving customer issues quickly and efficiently, delivering customer feedback to the right teams to enhance the product, and providing all-around top notch support? If you answered 'yes' to all three you might be a good fit for our team! We're looking for smart, self-motivated, empathetic, problem-solving Customer Support Specialists to join our Support team. 

The CompanyCam Support team is scaling fast. We’re looking for people who can juggle multiple conversations at once while helping others and providing an effortless experience as a whole. If that sounds like something you could get into, read on.  

What you'll do:

• Work with users over live chat and email with an occasional out-bound phone call.
• Offer solutions or work arounds for various questions or issues.
• Troubleshoot our product, the users' devices and our partner integrations.
• Take customer feedback and document it for our product and engineering teams.
• Maintain our self-serve documentation for internal teams as well as our customer knowledge base.
• And more! 

About you:

• Show up every day, taking the courage to do the difficult but necessary stuff.
• Grow up constantly: you're OK working in an environment full of change. You take responsibility, love ownership, learn continuously, and have a growth mindset.
• Do good by treating your co-workers and customers the way you would like to be treated.
• Have 1-2 years experience in a customer-facing role (SaaS, technology, contact center, retail, food service, etc.).
• Be technically savvy and have experience in troubleshooting techniques and best practices. 
• Be hungry to learn the ins and outs of our platform and partners quickly.
• Have stellar communication skills both verbal and written, but know it's equally important to listen and understand our customers.
• Reside permanently and currently in Lincoln, NE or the surrounding metro area. Sorry, we're not hiring outside the US at this time even if you're willing to work during US timezones.

It'd be nice if you:

• Have experience authoring tutorials and articles for public and internal knowledge bases.
• Have experience working in different support platforms like Help Scout, Zendesk, Intercom, or Salesforce to name a few. 
• Are fluent in writing and speaking Spanish.