Job details

CUSTOMER SUPPORT WAREHOUSE ASSOCIATE

Customer Support Warehouse Associate – Nashville, TN

Emser Tile and Natural Stone, the nationwide supplier of high-quality floor covering products servicing world-leading retailers, builders and contractors seeks an experienced and self-driven Warehouse Associate for our local branch.

Advantages and Growth

All full time employees are eligible for benefits
Health insurance, paid leave, academic compensation, adoption assistance, or military obligations, parental days off and more.
Internal mobility is of high importance to us, growth opportunities abound!

Key Responsibilities

Inspecting, identifying, handling, consolidating labeling, stocking, picking, packing and shipping inventory per Company policy.
Maintaining warehouse inventory and records.
Deal promptly with inventory discrepancies.
Responsible for receiving, recording, issuing, and transporting the goods and supplies from the warehouse.
Ensure will-call customers are handled efficiently and professionally.
Assist in making inventory reports for evaluations and working under the direction of a supervisor.
Successful candidates will thrive in busy environment, be highly organized and detail oriented
Assist in day-to-day functioning of branch.
Greet customers warmly and ascertain reason for visiting.
Build relationships with contractors.
Answer all calls to Branch promptly and assist accordingly.
Direct customers to the appropriate team member.
Use telephones to reach out to customers and verify order and account information.
Resolve customer complaints via phone, email, mail, or social media.
Advise on branch information, i.e., hours, location, etc.
Work with Operations Manager to ensure proper customer service is being delivered
Assist with placement of orders, refunds, or exchanges.

Qualifications (Knowledge/Skills/Abilities/Experience)

· Ability to accurately count/track product that is being received or shipped.

· Ability to create professional samples boards.

· Excellent Customer service skills.

· Functional computer skills.

· Forklift certification and experience using a wet saw a plus.

· Ability to lift 75+ pounds

· Bilingual (Spanish and English) a plus.

Physical requirements

Stand, use hands, and reach with hands and arms.

Walk, stoop, kneel, crouch, or crawl.
Sit, climb or balance.
Lift and/or move up to 110 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus.
Exposure to moving mechanical parts.
Occasionally exposed to fumes or airborne particles.
May be exposed to a wide range of temperatures.
The noise level is usually loud.
Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Regular, predictable attendance is an essential function of this job.

Job Type: Full-time

Salary Starting at : $18.00 per hour

Benefits: