Executive Director, Sales - Mental Well-being

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

At Aetna, our health benefits business, we are committed to helping our members achieve their best health in an affordable, convenient, and comprehensive manner. Combining the assets of our health insurance products and services with CVS Health’s unrivaled presence in local communities and their pharmacy benefits management capabilities, we’re joining members on their path to better health and transforming the health care landscape in new and exciting ways every day.

Aetna is recruiting for an Executive Director of Sales who will develop and manage a team that carries out processes for sales, account management, and business retention.  This leader will establish relationships with Aetna sales teams, brokers and consultants supporting the Resource For Living and Behavioral Health businesses.

You'll make an impact by:

• Developing strategies for sales objectives, sales approaches and structure, cross selling strategies and supporting of retention strategies.

• Supporting Behavioral Health sales with Aetna sales teams.

• Creating policies and programs in sales, account management, and business retention for products and services in support of profitable growth and organizational objectives.

• Directing processes for account management functions.

• Building relationships with consultants and brokers.

• Delivering designs for monthly and quarterly sales volumes for each sales representative and identifies where improvements can be made.

• Developing a sales pipeline, generating repeat business from successful leadership of projects, and delivering an assigned annual sales target.

• Defining programs that monitor market and competitor activity and working with marketing and product management teams to communicate customer needs.

• Advising on organization standards for consultative one-on-one and small group onsite meetings to educate prospective members on services and products.

• Communicating and working collaboratively with Marketing and Inside sales teams to ensure effective sales activity generation.

• Creating and enhancing important high-level corporate customer relationships and continuously identifies new opportunities for key partnerships.

• Implementing goals and objectives to motivate the team to achieve workplace goals and encourage high performance through performance management.

• Leading the department through business development strategies and prioritization exercises to develop skills of the team.

• Collaborating with enterprise partners to achieve sales, retention, and product pull-through objectives.

• Analyzing the competitive environment to support and improve pricing and product development strategies as well as service approach and sales efforts.

• Recruiting, attracting, and retaining a diverse workforce and engages and develops them through mentoring, coaching, and making available tools and resources.

• Partnering with cross-functional team and represents sales to ensure internal and external constituent needs are met.

• Removing organizational barriers that impact the cross-functional work required to achieve results.

• Leading the team in developing and executing strategies to achieve target client satisfaction results. Taking accountability for results including internal collaboration to drive change necessary to address client needs.

• Partnering with operational teams on execution expectations.

• Possessing the experience, credibility, and demeanor to interact with individuals at the highest levels of client organizations and internally.

• Supporting CVS Health in attracting, retaining, and engaging a diverse and inclusive consumer-centric workforce that delivers on our purpose and reflects the communities in which we work, live, and serve.

Required Qualifications

The candidate will have a strong work ethic, be a self-starter, and be able to be highly productive in a dynamic, collaborative environment. This position offers broad exposure to all aspects of the company’s business, as well as significant interaction with all the business leaders. The candidate will be expected to have the following key attributes:

• 10+ years of experience in a sales or service executive role with strategic accounts and leadership proven performance.  

• Demonstrated track record highlighting leadership skills, ability, and willingness to plan and achieve colleague success.

• Deep understanding of PBM, health plan, payor marketplace, program development and client management.

• Proven financial acumen, and ability to set strategic direction to achieve budget goals and financial targets.

• Demonstrated action and problem-solving orientation.

• Experience with products, client management and operations with the ability to solve complex problems with people in other functional organizations.

• Experience navigating through large-scale organizations and brokering alignment through indirect influence.

• Ability to develop structured problem-solving skills to identify root cause of issues and develop recommendations for resolution.

• Experience prioritizing competing objectives, meeting deadlines, and effectively communicating updates.

• Ability to deal effectively with multiple internal and external clients.

• Ability to effectively interact with a diverse workforce and cross functional groups.

• This is a remote opportunity that can be located anywhere in the US. with the ability to travel up to 40%.

• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Education

Bachelor's degree preferred/specialized training/relevant professional qualification. 

Pay Range

The typical pay range for this role is:

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.  The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.  This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.  This position also includes an award target in the company’s equity award program. 
 

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.