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Manager, Corporate Compliance (IC)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.Position Summary• This role requires up to 50% travel by car and plane***The Manager, Compliance COE will be a key member of the Compliance Monitoring team and will lead the execution of assigned compliance monitoring activities. This role serves as a subject matter expert and is responsible for administrative planning and execution of complex and/or concurrent monitoring activities to evaluate compliance in multiple business areas. Additionally, this role provides day-to-day project management including results reporting and issue follow-up.Responsibilities/Estimated % of TimeCompliance Monitoring Plan Execution (80%)• Plan and execute walkthrough initiatives as well as compliance monitoring testing for assigned monitoring plan activities. This may include concurrent and/or complex business areas. Create clear and accurate documentation of business processes.• Review and be able to discuss, in depth, the business area policies process documentation, contractual obligations, and testing attributes documents prior to beginning testing.• Effectively perform and document monitoring plan activities, including testing (on-site at pharmacy locations and remote), in accordance with department or team’s established procedures.• Understand procedures, results, and business impacts; document and express such understanding in both written and verbal form.Reporting/Communication (15%)• Draft reports for assigned, executed monitoring plan activities that effectively communicate the purpose and/or outcome in a manner appropriate for business partners and senior leadership.• Interact with various levels of Compliance department and business line management to communicate status, resolve issues in a timely manner, and maintain effective communications.• Escalate risks/issues timely to leadership and work towards meaningful solutions.• Collaborate with the Compliance Monitoring team and key stakeholders to develop and maintain key data to track and trend compliance performance for a wide range of CVS Health business units.Compliance COE Team Support (5%)• Participates in and/or supports department initiatives, including identifying and exploring efficiencies in existing processes• Demonstrate a commitment to integrity and the company code of conduct, and a respect for diversity and inclusion• Contribute to Compliance COE team activities and initiatives to promote a positive environmentIn order to be successful in this role you must exhibit the following:• Strong analytical, deductive, problem solving, and critical thinking skills.• Good teamwork and collaboration skills.• Solid meeting management and oral/written communication skills.Required Qualifications• 5+ years experience in a relevant field such as compliance, quality assurance, audit, or government healthcare.• The ability to travel up to 50% by car and planePreferred Qualifications• Strategic thinker: ability to develop compliance monitoring plans.• Innovative mindset to support the advancement of our goals through automation/analytics to drive value to first line.• Strong cross-functional communication, able to present to Sr. Leadership.• Ability to build relationships with key stakeholders in a matrixed organization.• Demonstrated ability to manage projects, develop monitoring activities, document testing, and communicate results.• Strong ability to solve complex problems with a collaborative and optimistic attitude.• Excellent business acumen, organizational, and time management skills.• Detail-oriented and ability to synthesize compliance reports/findings in a clear manner.• Compounding/Pharmacy knowledge• Preferred- Other Certification(s): Professional designations such as CHC, CPA, CIA, CPhT, etc.Preferred- Other License(s): RPh, RN, etc.EducationBachelor Degree Required Or Equivalent Years Of Related Experience.Pay RangeThe Typical Pay Range For This Role Is$54,300.00 - $132,600.00This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.For more detailed information on available benefits, please visit Benefits | CVS HealthWe anticipate the application window for this opening will close on: 02/28/2025Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
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What You Should Know About Manager, Corporate Compliance (IC), CVS Health

At CVS Health, we’re on a mission to bring our heart to every moment of your health, and we need an exceptional Manager, Corporate Compliance to join our team in Phoenix, AZ. In this pivotal role, you’ll be a key player in ensuring our compliance monitoring activities run smoothly and effectively. You will lead these initiatives while serving as a subject matter expert, driving the administrative planning and execution of complex compliance evaluations across various business areas. With up to 50% travel required, you’ll get the chance to engage with different teams and locations, truly immersing yourself in CVS Health’s diverse culture. Your responsibilities will include executing compliance monitoring plans and effectively documenting business processes, not to mention drafting insightful reports for our business partners and senior leadership. Communication is essential in this role, as you’ll interact with compliance department personnel and business line management to resolve issues and escalate risks timely. At CVS Health, we value teamwork, integrity, and innovation, and as the Manager, Corporate Compliance, you’ll play an integral role in promoting these values by supporting our Compliance COE team initiatives. If you possess strong analytical and communication skills, a collaborative spirit, and a commitment to upholding our company’s code of conduct, we’d love to see how you can make a difference with us!

Frequently Asked Questions (FAQs) for Manager, Corporate Compliance (IC) Role at CVS Health
What are the key responsibilities of a Manager, Corporate Compliance at CVS Health?

As the Manager, Corporate Compliance at CVS Health, your primary responsibilities include executing compliance monitoring plans, documenting business processes, and drafting reports that communicate compliance activities' purposes and outcomes clearly. You'll also interact with various levels of management to resolve issues and ensure effective communication throughout the organization.

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What qualifications are required for the Manager, Corporate Compliance position at CVS Health?

To be eligible for the Manager, Corporate Compliance role at CVS Health, you need at least 5 years of experience in fields such as compliance, quality assurance, or audit. A Bachelor's degree or equivalent experience is also required. Strong analytical, communication, and project management skills, coupled with the ability to travel up to 50%, are essential.

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How does the Manager, Corporate Compliance contribute to CVS Health’s mission?

The Manager, Corporate Compliance plays a crucial role in safeguarding CVS Health’s mission of delivering human-centric healthcare by ensuring that all compliance monitoring activities are executed effectively. By maintaining high integrity standards and developing compliance monitoring plans, this role directly supports the company’s commitment to health care that is personal, convenient, and affordable.

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What are the preferred qualifications for the Manager, Corporate Compliance at CVS Health?

Preferred qualifications for the Manager, Corporate Compliance position at CVS Health include strategic thinking abilities, innovative mindsets for process improvement through automation, and cross-functional communication skills. Professional certifications such as CHC, CPA, or CIA enhance a candidate's profile, along with knowledge in compounding and pharmacy practices.

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What benefits does CVS Health offer to a Manager, Corporate Compliance?

CVS Health provides a comprehensive benefits package to the Manager, Corporate Compliance that includes medical, dental, and vision coverage, along with a 401(k) retirement savings plan. Other benefits include employee stock purchase plans, life insurance, short-term and long-term disability coverage, and well-being programs. Employees also enjoy paid time off and a CVS store discount.

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Common Interview Questions for Manager, Corporate Compliance (IC)
Can you describe your experience with compliance monitoring?

When answering, highlight your previous roles involving compliance monitoring, explaining specific projects you led, the methods you used to assess compliance, and any notable outcomes. Focus on how these experiences align with CVS Health’s compliance objectives.

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What strategies do you employ to manage compliance-related issues?

Discuss your proactive approach to identifying potential compliance issues and the tools you use to mitigate risks. Provide examples of how you’ve successfully resolved past compliance concerns and how you communicate those strategies to stakeholders.

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How do you ensure effective communication within compliance teams?

Share your techniques for fostering open communication among team members, including regular meetings, collaborative tools, and feedback processes. Mention the importance of building relationships within and outside the team to enhance compliance engagement.

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Explain how you develop a compliance monitoring plan.

Walk the interviewer through your structured approach to developing a monitoring plan, detailing steps like assessing risk areas, defining objectives, creating documentation, and establishing timelines. Emphasize adaptability to the unique needs of each business unit.

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What role does data analysis play in your compliance work?

Articulate how you leverage data analysis to inform decision-making and identify trends in compliance performance. Share specific tools or software you’ve utilized and how they have improved compliance outcomes in your previous roles.

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How do you handle discrepancies found during compliance testing?

Describe your method for addressing discrepancies when they arise, including how you document findings, communicate with relevant stakeholders, and implement corrective actions. Highlight your emphasis on maintaining transparency and collaboration.

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Can you give an example of a complex compliance issue you managed?

Provide a detailed example, focusing on the steps you took to analyze the issue, the solution you proposed, and the results achieved. This will demonstrate your analytical problem-solving skills and your capacity to manage complex challenges effectively.

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What is your experience with regulatory requirements in healthcare?

Discuss your familiarity with relevant healthcare regulations and how you ensure compliance within your organization. Highlight specific regulatory frameworks you’ve worked with, emphasizing your proactive measures to stay updated on changes in legislation.

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How do you maintain your personal and professional development in compliance?

Share your commitment to continuous learning in the field of compliance, mentioning any workshops, certifications, or courses you have pursued. This shows that you are proactive in keeping your knowledge current and applicable to CVS Health’s goals.

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Why do you want to work as a Manager, Corporate Compliance at CVS Health?

Express your passion for healthcare and compliance while aligning your career goals with CVS Health’s mission. Mention specific aspects of the role that excite you and how you envision contributing positively to the company's objectives.

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We help people with their health wherever and whenever they need us. And we do it with heart. Because our passion is our purpose: Bringing our heart to every moment of your health™.

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Full-time, on-site
DATE POSTED
December 18, 2024

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