Case Manager Lead - job 1 of 2

The Case Manager Lead at Morgan & Morgan is responsible for overseeing the Case Management team, handling escalated client complaints, and liaising between different departments. You'll also assist with negotiating reductions in medical liens and PTO approvals, ensuring that team members are following established procedures.

To apply for the Case Manager Lead position at Morgan & Morgan, a Bachelor’s degree is preferred along with at least two years of experience in personal injury or as an insurance adjuster. Leadership experience and strong negotiation skills will also greatly enhance your application.

The Case Manager Lead position at Morgan & Morgan is based in Kissimmee, Florida, and typically requires in-office presence to effectively manage team dynamics and collaborate with various departments.

Morgan & Morgan offers an excellent benefits package for full-time employees including medical and dental insurance, a 401(k) plan, paid time off, and paid holidays to ensure a great work-life balance.

Morgan & Morgan is committed to the professional growth of its employees, offering various training programs and opportunities for advancement within the firm, especially for leadership roles like Case Manager Lead.

When answering this question, detail your specific experiences in managing personal injury cases, how you handled client interactions, and any successful outcomes that demonstrate your skills.

Be prepared to explain your process for addressing client complaints, including your approach to listening to clients, identifying issues, and collaborating to find satisfactory resolutions.

Share a real-life scenario where you successfully mediated a conflict, emphasizing your communication and leadership skills while highlighting the positive outcome.

Discuss your personal strategies or tools you use for organization, such as project management software or daily planners, and illustrate how they help you stay on track in a fast-paced environment.

Explain your leadership style and any processes you’ve implemented in the past, such as regular check-ins or training sessions to instill the importance of following procedures among your team.

Detail a specific situation where you identified an inefficiency and implemented a change that led to improved performance or client satisfaction.

Highlight your passion for consumer rights, your experience in personal injury cases, and your leadership qualities that align with Morgan & Morgan's mission of fighting for the people.

Describe your approach to prioritization, such as assessing urgency and impact, and providing examples of how you manage competing demands effectively.

Talk about specific strategies you've used to boost morale and productivity, such as recognition programs, creating a collaborative culture, or setting clear goals.

Share personal coping mechanisms that you employ to manage stress and maintain a work-life balance, illustrating why these are important in a demanding role like Case Manager Lead.