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Field Service Engineer Recife

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Wondering what’s within Beckman Coulter Diagnostics? Take a closer look.

At first glance, you’ll see that for more than 80 years we’ve been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We’re building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you’ll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.

Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we’re working at the pace of change to improve patient lives with diagnostic tools that address the world’s biggest health challenges.

The Field Service Technician for Beckman Coulter Diagnostics is responsible to be part of the Service Resident team to cover technical service inquiries and requests inside the IVD laboratory of at a dedicated customer site with the liability to execute all service tickets dispatched related to all POV demands following the governance required to this role position with excellence

This position is part of the Field Service Operations located in Recife and will be remote At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.

You will be a part of the Field Service Team and report to the Tech Service Leader responsible for offering frontline support by troubleshooting and resolving issues with technical expertise. If you thrive in a fast-paced role and want to work to build a world-class Field Services organization—read on.

In this role, you will have the opportunity to:

Under minimal direction, complete troubleshooting, installation, validation, preventive maintenance, modifications, and service repair needs on Beckman Couter equipment providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.
Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as ServiceMax, SharePoint, KPI tools, Service Call Planning and advanced team goals.
Communicate with various levels of internal and external customers, recognizing and addressing their unique needs. Foster collaboration by assisting with the Training of newer Field Service Engineer

The essential requirements of the job include:

Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related)
1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
Strong ability to effectively communicate sophisticated information and generate reports

It would be a plus if you also possess previous experience in:

3+ years’ experience of advanced troubleshooting
Developing relationships with customers to foster positive partnership and enhance likelihood of customer satisfaction and retention
Advanced user level of English

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Beckman Coulter Diagnostics can provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.

At Danaher, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

What You Should Know About Field Service Engineer Recife, Danaher

Are you a tech-savvy individual with a passion for problem-solving? If so, the position of Field Service Engineer with Beckman Coulter Diagnostics in Recife might be your ideal next step! Here at Beckman Coulter, we aren’t just about advancing laboratory science; we’re dedicated to fostering your career in a supportive and inclusive environment. You’ll be part of a team that prioritizes open communication and collaboration, ensuring you can voice your thoughts and be yourself. As a Field Service Engineer, your primary responsibility will be to provide exceptional service by troubleshooting, repairing, and maintaining Beckman Coulter equipment at designated customer sites. You’ll work closely with our Service Resident team, addressing technical inquiries and ensuring that our clients receive the highest quality support. If you're eager to learn and grow, you’ll have the chance to train new engineers, all while using advanced business systems to track service metrics and work effectively. The role requires a combination of technical knowledge—like a degree in biomedical or electrical engineering—and strong communication skills to build relationships with customers and coworkers alike. Experience in diagnosing and repairing various electromechanical and electronic equipment is essential, but what truly sets you apart is your drive to deliver excellent customer service. Join us at Beckman Coulter Diagnostics where we believe in reimagining healthcare, one diagnosis at a time, and enjoy the flexibility of remote work arrangements that support your work-life balance. Let’s make a real impact on healthcare together!

Frequently Asked Questions (FAQs) for Field Service Engineer Recife Role at Danaher

What are the responsibilities of a Field Service Engineer at Beckman Coulter Diagnostics?

As a Field Service Engineer at Beckman Coulter Diagnostics, you will be responsible for troubleshooting, installing, validating, and maintaining Beckman Coulter equipment. This involves executing service tickets, providing technical support, and ensuring excellent service to our customers. You'll also keep accurate service logs and collaborate with fellow engineers to enhance customer satisfaction.