Job details

Customer Success Manager - DACH

DataSnipper is the driving force behind an intelligent automation platform that’s transforming the world of audit and finance.

Founded in 2017, DataSnipper has skyrocketed and is now OFFICIALLY the fastest-growing software company in the Netherlands according to Deloitte Fast50 and recently achieved Unicorn status in our latest funding round. With over 400.000 users in 125+ countries and a second base in the heart of New York City, DataSnipper is shaking things up. And we’re not stopping there. At DataSnipper, we’re always on the lookout for innovators who think outside of the box. New ideas aren’t just welcomed at DataSnipper–they’re essential.

We are looking for an ambitious and experienced Enterprise Customer Success Manager. In this role, you are part of a fast-growing Customer Success team and build strong relationships with our key enterprise accounts. You take responsibility for the Customer Success strategy and the continuous growth of our existing customer portfolio. Your efforts will drive customer satisfaction and happiness. If you care about delivering happiness to customers, we would love to talk to you!

A day in the life of a Customer Success Manager:

Being the strategic partner and account manager for our enterprise and mid-market customers in EMEA.
Building on existing customer relationships, by structuring mutually beneficial commercial partnerships.
Identifying and influencing decision-makers and key stakeholders of some of the largest audit firms in the world.
Work closely together with our Innovation Services team to develop the Customer Success strategy and to drive customer engagement at our clients.
Creating and optimizing Customer Success management processes.

You will fit right in because you have:

3+ years in a client facing role. Familiar with the dynamics and customer journey in B2B enterprise software.
Familiar with the dynamics and customer journey in B2B enterprise software.
Proactive mindset, ability to self-start, driven to succeed and achieve business outcomes.
Excellent project and time management skills.
Excellent verbal and written communication skills, including the ability to present to executives and key decision-makers.
An outgoing personality with a positive attitude.
Strong affinity with the software industry.

Requirements:

3+ years in a Customer Success Manager role.
Familiar with the dynamics and customer journey in B2B enterprise software.
Proactive mindset, ability to self-start, driven to succeed and achieve business outcomes
Excellent project and time management skills.
Excellent verbal and written communication skills, including the ability to present to executives and key decision-makers.
An outgoing personality with a positive attitude.
Strong affinity with the software industry.
Fluency in German & English is a must. Dutch is a plus.

What we offer:

Being part of one of the fastest-growing scale-ups in the Netherlands
Make an impact by disrupting the audit industry with us
28 vacation days on a full-time basis
Pension plan
Stock participation plan
Hybrid mode of work (at least 3 days onsite in our Amsterdam office)
A flexible and growing organization with lots of opportunities to learn and develop
International working environment, with a team of friendly and driven colleagues
Office in Amsterdam Noord with fresh, delicious lunch prepared daily by our chef
Access to OpenUp, the mental health and wellness platform
Friday drinks and multiple social activities for team building